EZSVS USA · 3 months ago
Senior IT Support Specialist
San Jose, CA
Full-time
Onsite
Senior Level
$55K/yr - $55K/yr
5+ years expEZSVS USA Inc. is seeking a Senior IT Support Specialist to deliver exceptional Tier 3 IT support to internal users. The role involves addressing IT inquiries, troubleshooting issues, and ensuring effective communication between users and technology teams.
Data CenterInformation and Communications Technology (ICT)Information Technology
Responsibilities
Your primary focus will be on delivering exceptional Tier 3 IT support to the internal users of the company，addressing their IT inquiries, requests, and incidents promptly through tickets
You're a problem solver. You delve into the root causes of issues, devising effective solutions that empower users to seamlessly navigate our system
Communication skills will be crucial as you liaise between our users and technology teams, ensuring clear alignment and timely resolution of issues
You're task driven. Completing assigned tasks on time and managing your own workload
You're a team player. You'll present yourself and leverage your experience or expertise in the best way to our technology teams, business teams and everyone else involved it in the process
You're growing. Committed to personal growth and excellence, you will continuously seek opportunities for self-improvement and contribute to the overall enhancement of our operations
You're a quality seeker. Delivering accurate and exceptional results
Qualification
Required
Computer Technology related degree
Fluent in mandrain
5+ years IT support or desktop support experience
Working knowledge of Windows & MacOS, iOS & Android, networking and video conference technologies
Excellent communication who can explain complicated IT problems to non-technical individual
Excellent customer service skills with polite manners and able to handle pressure from frustrated users
Strong IT troubleshooting and problem solving skills
Great team player who can work in a collaborative culture
Self-motivate, open-to-learn and be receptive to change and improvement
Ability to manage and prioritise own tasks and helpdesk issues
Preferred
Ability to Commute: San Jose, CA 95110
Ability to Relocate: San Jose, CA 95110: Relocate before starting work
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
EZSVS USA
EZSVS provides data center engineering service , ranging from procurement, deployment, management, smart hands service, hardware break/fix, to recycle.
11-50 employees
H1B Sponsorship
EZSVS USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (4)
2022 (2)
2021 (5)
2020 (2)
Funding
Current Stage
Early StageLeadership Team
Sue Meng
Human Resources Business Partner
Company data provided by crunchbase