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Fay Servicing, LLC · 2 weeks ago

Payment Specialist II

Farmers Branch, TX

Full-time

Onsite

Entry, Mid Level

$20.65/hr - $22.55/hr

2+ years exp

Fay Servicing, LLC is a specialty mortgage servicer committed to providing innovative servicing solutions for residential and business purpose loans. They are seeking a Payment Specialist II responsible for processing and reconciling payments, managing borrower inquiries, and optimizing payment procedures while ensuring compliance with relevant regulations.

FinanceFinancial ServicesMortgageReal Estate

Responsibilities

Processing and reconciling payments, including principal, interest, escrow, and fees

Managing complex borrower inquiries, providing exceptional customer service and resolving payment issues promptly

Collaborating closely with team members and leadership to refine and optimize payment procedures

Ensuring that all payments are accurately recorded, identifying and rectifying payment discrepancies while maintaining appropriate documentation in compliance with all relevant policies, procedures, and regulations

Qualification

Mortgage servicing experienceAccounting principles knowledgeCustomer service orientationAnalytical skillsCommunication skillsInterpersonal skillsProblem-solving abilitiesTime management skillsAttention to detailCollaboration skills

Required

High school diploma or GED Required

2+ years' experience in the mortgage servicing industry

2+ years' experience in servicing, banking, and payments/ cash room

1+ years' experience working in a fast-paced work environment

Knowledge of Accounting principles and financial concepts

Solid verbal and written communication skills

Solid interpersonal skills

Demonstrated analytical skills and problem-solving abilities

Good judgment with the ability to evaluate and make decisions

Strong time management skills

Ability to work effectively in a fast-paced, dynamic environment

Customer service/ client orientation and results orientation with strong execution skills

Ability to prioritize numerous tasks and manage shifting priorities

High level of attention to detail and consistency

Flexible, open to change, and able to learn new things quickly

Collaborative; ability to work effectively with others

Preferred

Associate or Bachelor's degree

Benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Company

Fay Servicing, LLC

At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise.

Founded in 2008

Chicago, Illinois, USA

501-1000 employees