bioMérieux · 5 days ago
Field System Engineer - East Bay, CA
United States
Full-time
Onsite
Entry, Mid Level
$44.40/hr - $54.60/hr
2+ years expbioMérieux is a global leader in the field of in vitro diagnostics, and they are seeking a Field Systems Engineer to support customers in the East Bay Area. The role involves managing customer service needs, performing installations and repairs, and collaborating with various professionals to enhance the customer experience.
Biotechnology
Responsibilities
Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications
Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams
Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves
Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed
Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel
Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support
Timely and accurate completion of service work orders, QA checklists, and internal training requirements
Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties
Follow all company policies related to the use and upkeep of the assigned fleet vehicle
Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy
Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience
Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities
Perform all work in compliance with company quality procedures and standards
Performs other duties as assigned
Qualification
Required
Bachelor degree required in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
Have and maintain a valid driver's license in state of residence
4 years related experience including military experience will be accepted in lieu of a degree
2+ years of related experience with complex electro-mechanical, electronic, computer, electrical required
Preferred
Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred
Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
Experience in a field service role preferred
Experience with host/remote communications and network systems preferred
Experience in the principles and practices of laboratory operations preferred
Benefits
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves
Company
bioMérieux
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics.
10001+ employees
H1B Sponsorship
bioMérieux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Jana Inman
CFO Global R&D
Aaron Ford
Talent Acquisition Partner II
Recent News
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