BWO Insurance · 3 months ago
Customer Service Agent - Personal Lines
Oak Creek, WI
Full-time
Onsite
New Grad, Entry LevelBWO Insurance Group is a trusted name in the independent insurance industry since 1985, dedicated to fostering lasting client relationships. As a Personal Lines Customer Service Agent, you will assist clients with insurance claims and policy inquiries, ensuring high client satisfaction and retention through exceptional service and proactive communication.
BillingFinancial ServicesInsurance
Responsibilities
Assist clients with insurance claims and policy changes
Explain policy coverage, limits, and options in clear, simple terms
Maintain accurate and up-to-date client records and documentation
Handle client inquiries via phone, email, and in person with professionalism and care
Collaborate with agents to ensure clients receive appropriate coverage and service
Prioritize and manage multiple tasks while maintaining a high level of accuracy and efficiency
Qualification
Required
Proven experience in customer service, preferably within the insurance industry
Excellent communication and interpersonal skills
Strong organizational abilities and attention to detail
Ability to thrive in a fast-paced, team-oriented environment
Professional, friendly demeanor with a client-centered mindset
Proficient in general office software and technology
Property & Casualty Insurance License preferred but not required. The selected candidate must obtain this license within 60 days of hire. All associated exam costs are covered by the agency
Benefits
Supportive, team-oriented work environment.
Licensing assistance and full reimbursement for exam costs.
Opportunities for professional development and growth.
Competitive compensation and benefits package.
Commitment to work-life balance.
Access to an on-site workout room.
Company
BWO Insurance
BWO Insurance is a insurance company, they focus on providing service with a competitive rate and quality coverage.
Founded in 1985
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase