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Four Seasons Hotels and Resorts · 2 weeks ago

Spa/Health Club Receptionist

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

Four Seasons Hotels and Resorts is a luxury hospitality company dedicated to providing exceptional guest experiences. The Spa/Health Club Receptionist is responsible for booking and managing spa appointments, ensuring guest satisfaction, and maintaining a welcoming environment at the spa reception area.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Books and cancels appointments, both by phone and in person, in an efficient and friendly manner, using guest name whenever possible

Assures that guest is assigned correct gender preference, adds proper appointment notes, emails confirmation and medical history forms and emails third party credit card authorization link when necessary

Issues relaxation lounge salto entry key to male guests

Ascertains guest satisfaction, collects keys, posts retail charges and presents bill to guest

Settles spa and retail charges accurately through credit card, gift card and/or cash transaction

Maintains a balanced bank assigned by the hotel

Makes change, and reconciles all transactions at the close of each shift

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone

Utilizes a variety of computer systems to check guests in and out, run daily reports and communicate both internally and externally via chat

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Works harmoniously and professionally with co-workers and supervisors

Can answer guest calls and direct them appropriately to other departments

Maintains a clean spa reception area with frequent cleaning, dusting and sanitizing

Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable

Provide intuitive service, with a warm and friendly smile

Blocks the therapist’s schedules when needed

Assists with responsibilities and duties in the fitness center, pool area, sundeck and locker rooms in the absence of spa attendant or due to heavy volume

Provides basic trouble-shooting support for in-room dining (IRD) services at the pool when established

Works closely with Bell Staff and Front Desk to ensure smooth handling of guest deliveries and special requests