The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 2 months ago
Quality Assurance Clinical Specialist
United States-Massachusetts-Boston-1 Ashburton Place
Full-time
Hybrid
Mid Level
$80K/yr - $80K/yr
3+ years expThe Massachusetts Executive Office of Labor and Workforce Development (EOLWD) is seeking a Quality Assurance Clinical Specialist to support the Quality Assurance team at the Office of the Child Advocate (OCA). This role involves evaluating the quality of state services for children and families, identifying systemic gaps, and providing clinical analysis and recommendations for improvement.
Government Administration
Responsibilities
Performs Ombudsperson functions on the OCA Complaint Line, which includes responding directly to complaints and/or requests for information and resources from members of the public
Independently conducts case reviews of inquiries received via the OCA Complaint Line, assigned DCF supported allegations of abuse or neglect reports (institutional) of children in out-of-home settings, and assigned Critical Incident Reports (CIRs) from Massachusetts child-serving state agencies concerning the fatality, near fatality, serious bodily injury, or emotional injury of a child and/or young adult receiving services
Provides clinical analysis and written reports concerning all case reviews and findings, including feedback to state agencies with identified policy and practice concerns. In collaboration with the Senior QA Manager, identifies next steps for resolution and/or OCA intervention if required
Collaborates with the Senior QA Managers and/or Senior Director of QA to perform investigations, as assigned, including but not limited to, extensive review of relevant electronic and paper records, data analysis, state agency or stakeholder interviews, and drafting written reports
Identifies case practice concerns, trends, gaps and areas for system-wide practice or policy improvements based on a multifaceted clinical analysis of information gathered during complaint, CIR and/or institutional reviews
Participates in and/or support on special projects related to the OCA’s QA Division work (Complaint Line, CIRs, supported allegations of abuse or neglect in out-of-home settings). May represent the OCA at work group meetings, as requested
Qualification
Required
Some knowledge of the Massachusetts child serving agencies and organizations, particularly child welfare
Exceptional ethical and professional integrity by upholding the highest level of confidentiality regarding sensitive information
Strong critical analysis and evaluation skills
Strong writing and communication skills
Proficient in Microsoft Office Suite
Ability to demonstrate initiative
Ability to work independently and as part of a team
Bachelor's degree in human services such as social work, psychology, or criminal justice
At least three (3) years of experience working within the field of child welfare
Preferred
Bilingual or multi-lingual applicants are strongly encouraged to apply
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
H1B Sponsorship
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
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