ArmorCode Inc. · 3 hours ago
Senior Customer Success Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expArmorCode is on a mission to supercharge security teams with its AI-powered ASPM platform. The Senior Customer Success Engineer will drive customer outcomes, technical ownership, and accelerate adoption to ensure customers achieve their business objectives and maximize ROI.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Responsibilities
Drive Customer Outcomes: Understand and drive the end-to-end value realization journey (including onboarding as needed, adoption and usage) —ensuring each customer achieves their defined business objectives and time-to-value goals
Technical Ownership: Configure platform and integrations, automate workflows, and optimize the setup for performance, scalability, and security
Accelerate Adoption & ROI: Own technical part of success plans and measurable adoption milestones for your assigned customers. Track product utilization, health scores, and usage telemetry to proactively identify expansion opportunities
Data Accuracy & Insight: Maintain high-quality customer data across systems. Use dashboards and telemetry to derive insights, identify friction points, and present actionable recommendations
Customer Advocacy & Enablement: Partner with Customer Success Managers to deliver technical enablement sessions, share best practices, and empower customer admins and end users to self-serve effectively
Cross-Functional Collaboration: Act as the voice of the customer within Product, Engineering, and Support. Translate customer feedback into well-documented requirements, user stories, and enhancement requests that drive roadmap alignment
Issue Resolution & Continuous Improvement: Own escalations end-to-end, ensuring timely triage and root cause resolution. Build runbooks and automations to reduce repeat issues and improve scale
Experience leveraging AI tools and methods to enhance Customer Success through health checks, data analysis, and proactive engagement, with an AI-first mindset focused on driving efficiency and customer impact
Qualification
Required
8+ years of experience in managing a team of customer-facing CSM or TAM roles within a networking or security technical environment
Experience of working with Software as a Service (SaaS,) preferably a Security Software Company
Excellent communication skills and enjoyment in working with customers directly
Experience leading a team in a rapidly growing and changing environment with a track record of success
Experience with Python Scripting and leveraging APIs for workflow automation
Excellent problem solver who can thrive in an unstructured environment
Bachelor's degree in computer science or related degree and CISSP, CISM, OSCP, PMP, is a huge plus
Benefits
Career Growth Opportunities
Work-Life Balance
Collaborative Environment
Employee Recognition
Competitive Compensation
Comprehensive Benefits
Diversity and Inclusion
Company
ArmorCode Inc.
ArmorCode is redefining security governance in the AI era as the independent control plane for software and infrastructure security.
51-200 employees
H1B Sponsorship
ArmorCode Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Highland Capital PartnersBallistic VenturesCervin Ventures
2023-12-04Series B· $40M
2022-11-16Series A· $14M
2022-01-25Seed· $8M
Leadership Team
Nikhil Gupta
Founder & CEO (We are Hiring!!)
Recent News
Business Wire
2025-09-10
2025-07-01
Company data provided by crunchbase