DEXIS · 7 hours ago
Customer Service Support Representative
Quakertown, PA
Full-time
Onsite
Mid Level
$43K/yr - $57K/yr
3+ years expDEXIS is the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. The Customer Service Support Representative plays a critical role in delivering world-class support to both internal and external customers, managing the end-to-end customer Return Material Authorization process and ensuring timely resolution of inquiries and transactions.
Health CareManufacturingMedical Device
Responsibilities
Provide exceptional customer service through timely response, follow-through, and resolution of inquiries via phone, email, and other channels
Review and process RMA orders and sales orders in accordance with documented procedures and work instructions
Coordinate with customers to obtain tracking information and resolve discrepancies in returns and return-to-sender shipments
Create and update customer notifications, shipping labels, and quality records; ensure accurate serial number data in SAP
Maintain and organize credit requests via spreadsheet for approval tracking
Support international customer service needs, including processing orders for products registered to the ordering country
Verify order accuracy, pricing approvals, and compliance with policy guidelines
Research and resolve receiving discrepancies on customer returns
Provide asset management support by reaching out to accounts and updating customer assets from online warranty registrations
Maintain and manage customer and equipment data using CRM and ERP systems
Identify and implement process improvements to enhance customer satisfaction and operational efficiency
Perform other administrative duties and projects as assigned
Qualification
Required
High School Diploma or equivalent
3 years of experience in customer service and order processing
1 year of experience with ERP systems (e.g., SAP)
Benefits
PTO, Sick Time and Paid Holidays.
Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
401K – with exceptional company match starting DAY ONE!!!!
Community involvement opportunities & employee appreciation events.
Gourmet coffee, beverages, snacks, and lunches are available in our café.
Company
DEXIS
DEXIS is a dental product manufacturer with a comprehensive array of dental solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amy LeHeup
Clinical Events and Strategic Partnerships Manager
Britt Stulpin, MPA
Senior Human Resources Business Partner
Recent News
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