American Vision Partners ยท 2 months ago
Call Center Team Lead
Tempe, AZ
Full-time
Onsite
Mid LevelAmerican Vision Partners (AVP) partners with respected ophthalmology practices to provide high-quality patient care. The Call Center Team Lead will train and coach Scheduling Specialists in a call center environment, ensuring exceptional patient experiences and meeting performance goals.
Health CareMedical
Responsibilities
In a call center environment, display the ability to coach, train and assist all employees and departments within AVP
Use professional communication etiquette, while assisting with the daily business needs that will arise on the call center floor
Minimum goal achievement based on monthly review of various metrics and expected requirements that will be tied to coaching opportunities (Incentive eligible)
Works with call center management team to assist with reporting on a timely basis to help support performance goals
Focused and open to learning new skills to take on various roles based on business need. Including, but not limited to: Cross train in ALL brands, Outbound campaign, etc
Inbound and/or Outbound Agent back-up, willing to take calls when deemed needed by Management and/or business need
Qualification
Required
High School diploma or equivalent
Ability to navigate custom computer software and internal systems with high proficiency
Detail oriented, reliable with the ability to multi-task and be a team player
Excellent verbal and written communication skills; with the ability to engage and train coworkers with effectiveness
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Must not be on any active Written or Final Warnings to apply
Must be Full time and in current role for at least 6 months
Past Attendance review will be taken into consideration, as this role requires reliability
Preferred
Past Management or leadership roles a plus
Training and/or teaching experience helpful, but not a requirement
Benefits
Medical and dental insurance
Significant eye care discounts
Child care assistance
Pet insurance
Continuing education funds
401(k)
Paid holidays
PTO
Sick Time
Opportunity for growth
Company
American Vision Partners
American Vision Partners operates as an eye care organization and most active consolidator.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Maguire
Chief Operating Officer
Recent News
2024-04-08
Company data provided by crunchbase