City National Bank · 2 months ago
Manager Salesforce Platform
Los Angeles, CA
Full-time
Onsite
Senior Level
$111K/yr - $190K/yr
7+ years expCity National Bank is a subsidiary of Royal Bank of Canada, focused on providing exceptional financial services. The Salesforce Platform Manager is responsible for the technical operation, administration, dev ops, and governance of the Salesforce application and related services, ensuring compliance with IT governance and facilitating the dev ops pipeline.
BankingFinanceFinancial Services
Responsibilities
Ensure that we comply with all of the requirements for IT governance, risk management and controls (GRC) for Salesforce and related applications and services
The CNR Salesforce platform and related applications includes: Pardot, Riva, OwnBackup, Sesame, Salesforce Connect, CRM Analytics AKA Einstein, and custom ETL’s in SSIS and Azure Synapse
The GRC requirements include, but are not limited to, the following: Application access management (through ServiceNow and SailPoint/Access Manager); data obfuscation (in LLE’s) and encryption (in production); vendor management; security and penetration testing; privileged user access management (through FireCall); and technology risk management
Effective administration of these processes requires a broad and deep understanding of the core applications (Salesforce and related) and a variety of technology concepts related to security, connectivity, cloud integration, database administration, etc
Facilitate the dev ops pipeline for Salesforce and related applications
Provision, seed and administer lower-level environments used for development across a wide ecosystem of development trains and applications, including non-Salesforce proprietary CNR applications that integrate with Salesforce
Facilitate the promotion of changes forward and backward across lower-level environments to enable effective release management
Comply with all IT governance requirements of the release management process
Potentially, fill the role of scrum master and project manager in the absence of a dedicated PM/SM if the volume of work does not permit a dedicated PM/SM
Evaluate, recommend, and administer release management tools for the Salesforce ecosystem, in collaboration with the broader RBC Salesforce ecosystem
Ensure the sound technical operations of the CNR Salesforce platform and related applications, including Pardot, Riva, OwnBackup, Sesame, Salesforce Connect, and custom ETL’s in SSIS and Azure Synapse
Cultivate relationships with the vendors and maintain regular check-ins to ensure that the applications are operating well within the capacities, capabilities and non-functional requirements we’ve established
Establish and monitor KPI dashboards to ensure that all technical processes are running as expected
Promptly resolve any incidents or issues that have been identified, and collaborate with other technology groups to resolve issues that extend to other responsibilities
Directly administer, optimize and provide end-user support for the Salesforce application
Includes, but is not limited to: user and license management, support, and system upgrades. They ensure effective utilization of Salesforce tools and collaborate with stakeholders to meet organizational requirements
Provide additional capacity and back-up coverage for various roles, including Salesforce developers, scrum master, and solution architect
Qualification
Required
Bachelor's Degree or equivalent
7+ years professional experience in Customer Relationship Management in top financial services organizations as a Salesforce administrator or developer
Salesforce.com Certifications in areas appropriate to the role (e.g., Admin, Solution Architect, etc.)
Salesforce Admin and Advanced Admin (Required)
Platform Developer I (Required)
Must have experience with SFDC Developer Console, Apex data loader for data loads (inserts/updates) in Salesforce
Experience working in a Scrum/Agile environment and solid foundation in software development practices
Must be self-directed and able to drive progress in fast-paced, dynamic environment
Demonstrated ability to manage multiple projects with multiple deliverables concurrently, keeping complex projects on course and on schedule
Preferred
Platform Developer II (highly beneficial)
Platform App builder (highly beneficial)
Integration Architect Designer (highly beneficial)
Data Architecture and Management Designer (highly beneficial)
Scrum master certification (or similar) is beneficial
Benefits
Eligible for bonus and/or commissions
Benefits and perks we offer our colleagues
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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2025-11-08
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