AmTrav by Perk · 2 months ago
Hotel Department Advisor
Chicago, Illinois, United States
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrAmTrav is a growing business travel management company focused on providing exceptional customer service. The Hotel Department Advisor role involves managing relationships with hotels and vendors to resolve travelers' issues efficiently and ensure high customer satisfaction.
LeisureTourismTravel
Responsibilities
Making a lot of outbound calls
Request of folios -calling hotels to request receipts
Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
Assist with credit card reversals -calling hotels to reverse cards charged
Qualification
Required
Strong communication skills (both oral and written) and can actively listen and empathize with clients
Comfortable in a coaching environment that stresses skill development (empathy and performance)
Ability to sit and work at a computer for longer periods of time
PC proficiency with various Windows applications
The ability to work well with minimal supervision in a high-volume environment
Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
Successful experience in achieving specific performance goals and objectives
Have an excellent work record and are eligible for rehire with previous employers
Preferred
Experience working in travel is a plus but not a requirement
Spanish Speakers a plus but not a requirement
Benefits
Work from home
Competitive health, dental, accident, and life insurance plans
Paid time off
Paid maternity/paternity leave
401K match
IATAN Travel Agent membership with discounts on travel worldwide
Company
AmTrav by Perk
AmTrav makes #businesstravel more productive.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-06-18Acquired
Leadership Team
Jeff Klee
CEO
Craig Fichtelberg
President & COO, Co-Founder
Recent News
2025-11-04
2025-09-12
Company data provided by crunchbase