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Hawaiʻi Gas · 3 months ago

Service Technician III (Kona)

US-HI-Kailua-Kona

Full-time

Onsite

Entry, Mid Level

$27.12/hr - $38.13/hr

1+ years exp

Hawaiʻi Gas is a company focused on gas services, and they are seeking a Service Technician III to perform skilled tasks related to the installation, inspection, testing, adjusting, and repair of gas utilization appliances and systems. The role includes responding to customer inquiries, performing emergency repairs, and maintaining safety standards while ensuring customer satisfaction.

Clean EnergyEnergyOil and GasPublic Safety

Responsibilities

Performs all the job duties of a less complex nature of a Service Technician II to include inspecting and testing appliances, equipment and associated systems on customers premises and fixing the problem. Uses human senses, leak-detecting solution, and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to detect problem and to verify that the problem has been corrected

Locks, unlocks, reads, changes, and removes meters; initiates plugged service. Deliveries cylinders as directed. Investigates high bill complaints and completes service orders as to work performed. Collects money on C.O.D. orders and plug meter orders; properly accounts for revenues collected and delivers money to designated employee

Functions as a first responder in gas-related situations such as fires, leaks, broken pipes, explosion. Performs necessary emergency repairs and applies stopper when necessary. Stands-by at the site, when necessary, until properly relieved by appropriate personnel

Provides and extends at all times a courteous and tactful demeanor when dealing with all customers or the public. Advises or instructs consumer in the proper and efficient operation of their appliances/equipment

Drives service truck and maintains necessary truck supplies and equipment

Performs clerical/administrative duties such as preparing reports, inputting data into the computer, etc

Works in a safe and responsible manner. Complies with and where required enforces all safety rules, regulations and practices in effect and established/adopted by the Company. Cooperates in the fullest in the promotion of safety, safe work habits, and good housekeeping to include the reporting and rectifying, as qualified, any unsafe conditions or act. Maintains all EH&S training on a current basis

Performs as Tank Truck Driver, Installer 1/C, Tanker Driver, Cylinder Driver or Meter Reader as required; receives appropriate higher grade in accordance with the C.B.A

Performs related and other work as required and/or directed

Performs all other related duties as instructed by supervisor/manager

Qualification

Class B CDL licenseHazardous Material endorsementGas service work experienceDOT certificationOSHA certificationNFPA knowledgeCustomer service skillsSafety awarenessTechnical schoolingComputer proficiency

Required

Preferably a high school graduate with technical schooling

Completed all required Department of Transportation (DOT) Federal/State, OSHA Federal/State and NFPA courses or programs

Must maintain at least minimum passing scores per regulations, for all recurring Federal/State and NFPA courses or programs

Must possess a valid Class B, CDL license with Hazardous Material endorsement, with no restrictions on air brakes or transmission type, and valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49 and appropriate clearance certificate such as TWIC

Satisfactory completion of in-house Service Technician Training and Field Evaluation; must pass continuing refresher courses

Approximately 18 months gas service work experience, not less than one year of which must have been in the repair and servicing of gas equipment/appliances/controls

Must have demonstrated ability to effectively perform the work requirements and to deal tactfully and courteously with customers

Must be a safe and competent driver, cognizant of all traffic laws and have a clean traffic abstract

Possesses working knowledge of departmental operating rules and procedures, pertinent codes (such as NFPA #58 and #59) regulations, standards and safety rules/regulations/practices in addition to standard practices and procedures for this trade

Proficient in the proper use of the tools, materials, and equipment of the trade and have a good safety record; ability to use computer

Flexible and adaptable to changes within the position/department/company

Able to steward themselves in a professional and courteous manner to promote a harmonious working environment

Able to communicate professionally, courteously, and effectively utilizing standards means of communication within the workplace (i.e., verbal, written, e-mail, phone, text, etc.)

Good physical condition to perform the requirements of the job and maintain certification/qualification/license

No back or serious eye limitation including color blindness or restriction on respirator use; must have a keen sense of smell

Must not have claustrophobia

Work involves moderate to heavy degree of physical effort, e.g. to move ranges, refrigerators, etc