AIT Worldwide Logistics · 2 hours ago
Customer Account Manager – Domestic
Coppell, TX
Full-time
Onsite
Mid Level
3+ years expAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. The Domestic Customer Account Manager is responsible for managing and expanding client relationships, providing customer service, and ensuring compliance with regulatory standards while working in a fast-paced environment.
Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing
Responsibilities
High visibility role acting as the primary contact for larger, more complex or high-revenue producing customers, responsible for the outcome of assigned projects and customized client solutions
Main point of contact for clients supporting all of their logistics needs from beginning to end, including: Ability to quote and route freight across multiple transportation channels and services
Track and trace shipments daily
Able to troubleshoot and overcome operational challenges
Act as the local point-of-contact for all client inquiries, both operational and sales related
Provide timely analysis and monitor freight cost metrics
Work with multiple decision-makers within the assigned account to drive business development through multiple channels
Adhere to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo
Achieve service goals by working with various AIT internal groups to develop, implement and monitor logistic metrics
Work with the client on any and all reporting requests
Responsible for development and updating SOPs for various business segments
All other duties as needed
Qualification
Required
High school degree or GED required
3-5 years previous Freight Forwarding experience
Proficient in MS Word, Excel
Ability to multi-task with strong attention to detail
Must be able to work in a team setting and autonomously to determine resources to meet and exceed company and customer expectations
Ability to problem solve and be solution oriented
Individual must have a self-starter mentality and is adaptive and flexible
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
Preferred
Associates degree or higher preferred
AS400 experience preferred, but not required
Benefits
Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
Up to 10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
Company
AIT Worldwide Logistics
AIT Worldwide Logistics helps companies grow via shipping services and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TJCQuad-C Management
2021-03-17Private Equity
2017-10-23Private Equity
Leadership Team
Chelsea Lamar
Vice President, Global Sustainability
Ray Fennelly
EVP / Chief Development Officer
Recent News
2025-11-18
EIN Presswire
2025-07-11
Company data provided by crunchbase