Duly Health and Care · 3 months ago
IT Epic Manager- Patient Access
Downers Grove, Illinois
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $128K/yr
5+ years expDuly Health and Care is a healthcare organization focused on improving patient access and engagement. The IT Epic Manager for Patient Access will lead initiatives to enhance digital health adoption and oversee a team responsible for optimizing patient interaction platforms and workflows.
Health CarePersonal HealthWellness
Responsibilities
Drive enterprise-wide initiatives designed to improve patient access, engagement, and digital health adoption
Lead a team responsible for the strategy, delivery, and optimization of platforms and workflows that directly influence how patients interact with Duly—from scheduling and registration to access and activation
Lead implementation and enhancement of Epic Patient Access tools (e.g., Cadence, Prelude, RTE, Referrals)
Build and oversee scalable workflows that increase registration/scheduling efficiency, patient access, and online scheduling
Collaborate with IT, Operations, and Clinical leaders to align patient-facing solutions with enterprise strategy
Develop KPIs and dashboards to measure activation performance and identify areas for optimization
Manage a high-performing team and guide project execution with a focus on digital innovation and process improvement
Ensure alignment with regulatory requirements and data security best practices across all platforms
Identify opportunities for automation and systems-level improvements to reduce administrative burden
Act as a cross-functional liaison to support strategic planning and stakeholder alignment
Qualification
Required
Bachelor's degree required; Master's preferred
5+ years of experience in healthcare operations, Patient registration/scheduling, or Epic system management
In-depth knowledge of Epic Cadence, Prelude, and Referrals workflows
Experiences with Epic upgrade cycles, release notes, and regression testing Proven success leading digital engagement initiatives across complex health systems
Experience managing teams and/or cross-functional project groups in a healthcare setting
Hands-on familiarity with Epic tools related to patient access and engagement is required
Strong analytical skills with the ability to translate data insights into scalable action plans
Strong vendor management and collaboration skills with Epic representatives Excellent written and verbal communication Ability to communicate complex IT concepts to non-technical stakeholders
Strong interpersonal skills with the ability to build relationships across departments
Proven collaboration in multidisciplinary environments (e.g., working with clinicians, scheduling teams, and finance)
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
$2625 Tuition Reimbursement per year for Part Time
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and Social Impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Company
Duly Health and Care
Duly Health and Care is a Midwest-based independent, multi-specialty physician-directed medical group.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Greenleaf
Chief Executive Officer
Abigail Kleber
Talent Access Partner
Recent News
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