Gallagher Re · 2 months ago
Client Service Integration Manager - West
United States
Full-time
Remote
Senior Level
7+ years expGallagher Benefit Services is a trusted partner for organizations navigating important people decisions. The Client Service Integration Manager will focus on managing complex client accounts, building relationships, and overseeing client service deliverables to ensure client satisfaction.
ConsultingInsuranceRisk Management
Responsibilities
Concentrated on day-to-day account management of largest, most complex, and/or specialty/niche industry client accounts
Focused on building, expanding, and solidifying relationships with existing clients at all levels within the company and leads appropriate resources to address the client's risk/capital management needs
Collaborates with management to develop, maintain, improve and implement goals and objectives across the Client Services team
Comprehensive oversight of all premium, claims and accounting responsibilities tied to the service of the Client
Establishing and monitoring best-in-class client service deliverables, processes and procedures to meet and exceed client expectations
Cultivating relationships with most senior buyer in the client organization as well as with day-to-day client representatives and buyers
May have retention goals
Prepares and delivers training presentations at industry events, client meetings and internal meetings
Serves as senior subject matter expert associated with content, processes, and procedures
Works independently, with guidance in only the most complex situations
May be introduced to formal supervisory responsibility over subordinates and/or may assist in orienting and training lower level employees
Qualification
Required
Bachelor's degree and 7 or more years client service and/or claims management experience
High School degree and 12 years experience
License required
Excellent verbal and written communication skills
Able and willing to travel approximately 25% of the time
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Re
Gallagher Re provides Reinsurance, Risk Management, and Consultancy services. It is a sub-organization of Gallagher.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Edson Wiggers
CEO, Latin America & The Caribbean
Jim Bradshaw
Chief Executive Officer Gallagher Re North America
Recent News
2025-12-24
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