Rebo Lighting & Electronics, LLC · 2 months ago
Customer Quality Engineer
Sparta, TN
Full-time
Onsite
Mid Level
3+ years expRebo Lighting & Electronics, LLC is a company focused on providing innovative automotive and electronics lighting solutions. They are seeking a Customer Quality Engineer to act as the voice of the customer for quality-related issues, manage customer complaints, and drive continuous improvement projects.
AutomotiveLightingManufacturingProduct Design
Responsibilities
Act as the voice of the customer for all quality-related issues for accessory lighting products
Manage and respond to customer complaints, returns, and warranty claims using industry-standard tools (e.g., 8D, 5-Why, Fishbone)
Lead and coordinate containment, root cause analysis, and corrective actions for customer-reported issues
Interface with OEM and Tier 1 customers, attending quality reviews, audits, and on-site support when required
Maintain and update customer portals with documentation including PPAPs, control plans, and quality alerts
Track and analyze customer quality metrics (e.g., PPM, RMA, SCAR status) and develop action plans for improvement
Support APQP and PPAP activities for new product launches and engineering changes
Participate in internal audits, layered process audits, and customer audits
Collaborate with manufacturing, design, and supplier quality teams to ensure robust product quality from concept to production
Drive continuous improvement projects using Lean and Six Sigma methodologies
Qualification
Required
Bachelor's degree in Engineering, Quality, or a related technical field
3+ years of experience in a customer-facing quality role in the automotive industry, preferably with lighting or plastic injection molded components
Strong knowledge of IATF 16949 and AIAG core tools (APQP, PPAP, FMEA, MSA, SPC)
Proficient in problem-solving methodologies (8D, DMAIC, etc.)
Excellent communication, organizational, and interpersonal skills
Proficient in Microsoft Office and experience with customer quality portals (e.g., Tesla, BMW, Ford, Stellantis, etc.)
Ability to travel domestically and internationally as needed (up to 10%)
Preferred
Experience with automotive lighting systems or accessory products preferred
Certifications such as CQE, Six Sigma Green Belt/Black Belt are a plus
Working knowledge of GD&T, plastic injection molding, and LED lighting assemblies preferred
Previous experience working with BMW highly desired
Benefits
A competitive salary and benefits package with the opportunity to advance
Matching 401k
Employee discounts
Tuition Reimbursement
…and SO much more!
Company
Rebo Lighting & Electronics, LLC
Rebo Lighting & Electronics, LLC is an automotive lighting company with a technical facility in Ann Arbor, Michigan and a manufacturing facility in Sparta, Tennessee.
51-200 employees
H1B Sponsorship
Rebo Lighting & Electronics, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (3)
2022 (2)
2021 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase