Apply on Employer Site

Bvlgari · 1 day ago

Retail & Sales Director Caribbean & Latin America

Coral Gables, FL

Full-time

Hybrid

Director/Executive

15+ years exp

Bvlgari is seeking a Retail & Sales Director to join its Caribbean & Latin America regional office in Coral Gables, Florida. This role is responsible for leading the sales and business strategy for the Caribbean & Latin America region, overseeing Directly Operated Stores and directing the sales team for various business accounts.

FashionJewelryTextiles

Hiring Manager

Pamela Franco

Responsibilities

Develop and implement strategic business plans for each store and business partners account, focusing on both short-term and long-term objectives to drive sales growth and profitability

Monitor sales performance metrics, track progress against targets, and implement actions as needed to enhance performance

Provide leadership, coaching, and development to Store Managers and BP Sales team to maximize their success and ensure a high standard of service excellence

Report regularly on market conditions, store visits, competition activities and distribution changes

Identify and report new business opportunities and maintain relationships with potential partners to expand the brand’s presence in assigned territory, and negotiate agreements

Support Store Managers and Area Sales Managers in generating new high-net-worth clients while developing innovative business ideas through networking

Liaise with the Merchandising to ensure optimal product selection is available at each store, aligning with market demands and enhancing the customer experience

Partner up with Marketing and CRM team on activities for new product launches, events, and initiatives to enhance visibility in the market and increase sales

Work closely with the Logistics team to conduct monthly reviews for the markets, and manage special allocations and sales for high-end jewelry and high-end watches

Partner with Human Resources on staffing and performance management needs

Guide Store Managers in the achievement of sales and profitability targets, ensuring coherent and excellent customers management and development

Monitor and challenge Store Managers on achievement of retail & CRM KPIs as well as leveraging on spot incentives which will be set in partnership with Retail Performance & Retail Excellence teams

Coach and supervise Store Managers to ensure proper team management, client experience and business operations, proposing corrective action if needed

Monitor operations effectiveness and efficiency in all back-office processes and stock management, ensuring compliance with company guidelines and procedures, respect of health & safety, security, facilities and legal operations

Ensure proper management of customer complaints

Build and manage the Sales team to drive the business strategy and deliver the network, sales and profitability objectives

Build with the Sales team the yearly budget and 3-year-plan in partnership with Finance and Merchandising

Define and propose commercial strategies for each of the Franchise, Wholesale and Travel Retail channels in terms of openings/closings, incentives, service, order management

Create and maintain close relationships with key accounts as well as their top clients (where relevant) ensuring high service standards

Contribute to forecasting, order management, processes and operations, in cooperation with other functions (Business Units, Logistic, Administration)

Control Sell-out vs Sell-in ratio and the establishment of Purchase Plans to ensure healthy sales & stock management for each account, working closely with Supply Chain team

Manage definition and approval for Returns and Incentives campaigns

Qualification

Retail managementSales strategy developmentBusiness developmentTeam leadershipExcelPowerPointNegotiation skillsRelationship buildingAgilityFluency in SpanishFluency in FrenchInterpersonal skillsCollaboration skillsCommunication skills

Required

Bachelor's Degree in a related field required; Master's Degree in Business preferred

Minimum of 15 years of professional background, ideally within the retail / luxury environment

Experience working across commercial channels: Business Partners, Franchises, Wholesale, Travel Retail & Distributors is essential

Demonstrated ability to lead, coach, and develop teams to achieve maximum success and uphold high standards of service excellence

Strong collaboration skills, including the ability to work cross-functionally with diverse departments

Strong interpersonal, negotiation, and relationship-building skills

Ability to navigate and thrive in a dynamic, multi-channel environment, handling complex situations in both retail and business partner operations

Agility and ability to react quickly with strong sense of urgency

Strong Excel and Power Point skills are mandatory

Excellent written and verbal communication skills

Must be willing to travel up to 40-50% of the time

Fluency in Spanish is a must

Preferred

Master's Degree in Business preferred

French is a plus

Company

Bvlgari

Glassdoor3.8

Founded in 1884 by Sotirio Bulgari as a single jewellery shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence.

Founded in 1884

Rome, Lazio, ITA

1001-5000 employees