IntePros ยท 23 hours ago
Support Analyst
Philadelphia, PA
Full-time
Onsite
Entry Level
1+ years expIntePros is seeking a Support Analyst to join our team and provide exceptional Tier 1 technical support for our award-winning healthcare client. This individual will serve as the first point of contact for IT-related issues, delivering high-quality customer service and technical assistance to end users across hardware, software, and operating systems.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Serve as the first line of support for all incoming IT service requests, incidents, and inquiries
Diagnose and resolve Tier 1 issues related to hardware, software, peripherals, and operating systems via phone, remote tools, or in-person support
Accurately document all service requests and incidents using call-tracking systems and ensure issues are tracked through to resolution
Escalate Tier 2 issues to the appropriate teams when necessary
Maintain a strong customer service focus by responding promptly and professionally to all end-user requests
Manage Level 1 support queues, ensuring proper categorization and assignment of issues
Provide recommendations to improve service quality, reduce recurring incidents, and enhance efficiency
Continue to build technical knowledge of applications, hardware, mobile devices, and multiple operating systems
Support departmental initiatives and team goals through collaboration and proactive problem-solving
Qualification
Required
High school diploma or equivalent
Minimum of 1 year of experience providing end-user device (EUD) support, service desk assistance, or equivalent technical support experience
Strong customer service orientation with excellent written and verbal communication skills
Ability to diagnose, analyze, and resolve issues effectively in person, over the phone, or remotely
Proficient in troubleshooting hardware, networking, and telecommunications equipment
Working knowledge of Microsoft software environments, including security, deployment, imaging, and compliance
Familiarity with TCP/IP networking fundamentals
Highly organized with the ability to follow established processes and recommend improvements
A collaborative team player who can also perform effectively with minimal supervision
Preferred
Some college coursework or a technical school diploma
CompTIA A+
CompTIA Network+
CompTIA Security+
Previous experience in a healthcare or medical environment is highly desirable
Knowledge of medical terminology or experience supporting clinical users is a plus
Company
IntePros
IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce.
201-500 employees
H1B Sponsorship
IntePros has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (7)
2021 (6)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Loren Kovalcik
CEO
Company data provided by crunchbase