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Ingram Content Group · 21 hours ago

Director, IT Infrastructure & Operations

La Vergne, TN

Full-time

Onsite

Director/Executive

$170K/yr - $217K/yr

8+ years exp

Ingram Content Group (ICG) is currently seeking a Director, IT Infrastructure & Operations to join their team in LaVergne, TN. This role directs the development and implementation of IT infrastructure strategies, overseeing all infrastructure functions and ensuring the stability, scalability, and security of the enterprise technology environment.

ContentNewsPublishing

H1B Sponsor Likely

Responsibilities

Design and execute infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments

Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, CloudOps, storage, database, and IBM systems

Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs

Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability

Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments

Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues

Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events

Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications

Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives

Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services

Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities

Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement

Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources

Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability

Ensure ongoing compliance with corporate, regulatory, and security requirements

Promote a culture of collaboration, respect, innovation, and continuous learning across the Infrastructure & Operations organization

Serve as the escalation point for critical incidents, coordinating response and communication across technical teams and business stakeholders

Stay informed of emerging technologies and industry trends to guide modernization and long-term infrastructure strategy

Qualification

IT infrastructure managementCloud platformsOperational excellenceLeadership experienceITIL frameworkAutomation skillsProject managementCollaborationCommunicationProblem-solving

Required

Bachelor's degree in computer science or related field

8+ years of progressive experience in IT infrastructure operations

5+ years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization

5+ years' experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking

5+ years' experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs)

Preferred

Ability to successfully drive automation, process improvement, and operational excellence initiatives

Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP)

Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations

Project management skills

Benefits

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.

20 vacation days & 12 sick days accrued annually and 3 personal days

401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more

Wellness program with access to onsite gym and basketball court for associates

Encouraged continued education with our tuition reimbursement program

Financial and in-kind opportunities to engage with non-profits in your community

Company match program for United Way donations

Volunteer opportunities and in-kind drives for non-profits throughout the year

Take breaks or brainstorm in our game room with ping pong & foosball

Casual Dress Code & Flexible Schedules (per team)

Company

Ingram Content Group

Glassdoor3.7

Ingram Content Group distributes physical and digital content to retailers, libraries, schools and other distribution partners.

Founded in 1978

La Vergne, Tennessee, USA

1001-5000 employees

http://ingramcontent.com

H1B Sponsorship

Ingram Content Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (5)

2023 (1)

2022 (4)

2021 (3)

2020 (1)