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Chubb · 2 months ago

Business System Analyst (Partnerships & Implementation)

436 Walnut Street, Philadelphia, PA, 19106, US

Full-time

Onsite

Mid Level

Chubb is seeking a Business Systems Analyst to join their North America Accident & Health division, primarily supporting the Leisure Travel Business. The role involves collaborating with stakeholders, managing project plans, and ensuring successful implementation of technology enhancements for travel products.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Collaborate with business stakeholders to gather, document, and analyze requirements for technology enhancements for A&H travel products, ensuring alignment with broader A&H systems and processes

Act as the primary liaison between business teams and IT developers, ensuring clear communication and alignment throughout the project lifecycle

Develop and maintain detailed project plans, timelines, and deliverables for both large-scale initiatives and smaller enhancements

Prepare and execute test plans, coordinate user acceptance testing (UAT), and oversee the implementation of new systems or system enhancements. From time to time, this will also involve working with external partners such as airlines, travel agencies, etc

Gain a deep understanding of applications and their integration with downstream insurance systems, including enrollment, billing, and claims platforms

Manage product roadmaps to ensure alignment and delivery to corporate needs

Partner with internal stakeholders and cross-functional teams to ensure all business teams are fully integrated into A&H business functions

Work with external partners on major initiatives to ensure all parties are aligned to the project plan and are aware of important milestone dates

Identify opportunities for process improvements and system optimizations, driving efficiency and innovation across the division

Own and drive the North America Region Travel Projects pipeline in close collaboration with the development team based in Kuala Lumpur while effectively managing and prioritizing these initiatives to meet business objectives