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Fried Frank · 2 months ago

Senior IT Trainer

New York, New York, United States

Full-time

Onsite

Mid, Senior Level

$115K/yr - $145K/yr

6+ years exp

Fried Frank is a prominent law firm with a diverse team of lawyers and business professionals dedicated to providing exceptional legal services. The Senior IT Trainer will design and implement training solutions for technology adoption, conduct training sessions, develop content, and measure training effectiveness to enhance the firm's technological capabilities.

AdviceFinancial Services

Comp. & Benefits

Responsibilities

Work in close partnership with stakeholders to design, develop, and implement training solutions. Understand the needs presented and design training solutions to meet those needs

Conduct group training sessions in both virtual and in-person settings

Conduct one-on-one training in both virtual and in-person settings

Work in partnership with stakeholders to develop training plans and curricula that support technology upskilling and career growth

Develop content, including learning plans and curricula for the firm’s learning management system

Assist with the creation of e-learning modules

Develop and maintain training solutions including, but not limited to, outlines, manuals, quick reference guides, quick start guides, videos, frequently asked questions, and tips

Develop and distribute Firm communications related to technology announcements and training

Respond to requests for training assistance

Measure training effectiveness and provide recommendations for improvement

Administer training classes and reporting using the Firm’s Learning Management System

Keep current with adult training and learning industry trends, best practices, new technologies, and emerging innovations to see how they can be leveraged at the Firm

On occasion, assist with the testing of lawyer-impacting applications that the team is knowledgeable about

Assist with special projects

Occasional travel to Fried Frank offices. (20% Travel)

Qualification

Learning Management SystemsBlended LearningTechnology TrainingMicrosoft OfficeLitera ProductsKofax PDFDocXToolsIManage CloudGeneral Computer KnowledgeCommunication SkillsPresentation SkillsSelf-starterAdaptabilityInnovative Attitude

Required

College degree or equivalent law firm or other professional services firm training experience preferred

Ability to occasionally travel to Firm offices as required for large rollouts that cannot be done virtually

The suitable candidate must demonstrate 6+ years of related experience in training with a focus on blended learning, preferably in a legal or service-based organization

Advanced knowledge of learning management systems content creation and implementation

Strong verbal and written communication skills

Excellent presentation skills

Self-starter with the ability to adapt to and champion change

Possess a strong work ethic and drive to seek solutions

Strong background in adult learning and knowledge of industry trends and best practices

Knowledge of emerging AI tools such as ChatGPT and Microsoft 365 Copilot

Advanced knowledge of Microsoft Office, Litera products (iCreate, Compare, Metadact or similar), Kofax PDF (or similar), DocXTools, iManage Cloud (or similar document management systems), time entry applications - preferably Intapp

Working knowledge of practice-specific applications and workflows

Experience conducting technology training to audiences in instructor-led/classroom style, webinar, one-on-one, and virtual environments

Innovative, creative, and flexible attitude and approach to training

Ability to build credibility with the Firm's lawyers and present effectively to senior leadership

General computer knowledge and strong ability to learn new software systems