General Dynamics Information Technology · 2 months ago
Unified Communications (UC) Field Engineer - ONSITE
USA MD Camp Springs
Full-time
Onsite
Mid, Senior Level
$70K/yr - $94K/yr
4+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to U.S. government agencies. The Unified Communications (UC) Field Engineer will provide expert support for the implementation, deployment, and engineering of UC services, ensuring compliance with policies and security protections while troubleshooting complex issues across WAN and Cloud environments.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide expert level support for the Implementation, Deployment and Engineering of UC services
Work on issues related to performance management, implementation engineering, fault isolation, troubleshooting UC systems that traverse the WAN/Cloud/Managed Services
Troubleshoot the following UC solutions as they collaborate and interoperate across a WAN and Cloud environment – Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways)
Create firewall/ACL rule requests for system changes, implementations and deployments
Current staffing provides for one individual on shift at all times for this function
Skills in the documentation of UC systems and their required services in both word, pdf, and drawing formats (Visio) are required
Provide WAN/Cloud subject matter expertise and be the interface with all other engineering teams to facilitate implementation, operations, maintenance and enhancement of Unified Communications services
Develop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of Enterprise UC services
Communicate proactively and effectively with customers
Qualification
Required
4 + years of related experience
US Citizenship Required
Candidate must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 6 years related experience or a MS and 4 years of experience or the equivalent
Expertise and troubleshooting experience with Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways) as they collaborate and interoperate across a WAN and Cloud environment
Experience in the UC areas of Instant Messaging (IM), Teaming/Webinars, Video Teleconferencing, Video Streaming, Video Portals, Video on Demand systems and Digital Signage systems over large geographically dispersed networks
Expert knowledge of modern implementations of Cloud services, including the setup and deployment of VM based UC systems
Expert level experience in implementing Quality of Service (QoS) in large enterprise networks
Expert level experience with using packet capture and snifter programs/systems to diagnose issues and validate UC functionality
Knowledge on diverse and collaborative UC environments, and how they interoperate across a diverse WAN comprised of switches, wan balancers, firewalls, and routers
Skillset equivalent to Cisco CCIE Collaboration, or CCNP Collaboration with a minimum of 8 years of experience
Working experience with implementing, maintaining, and troubleshooting Cisco IP Telephony and Collaboration Applications
Excellent written and verbal communication skills
Proven experience with managing and using Dev Ops concepts
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Preferred
US Citizen with DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1 - 4 support role
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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