NEOGOV · 2 months ago
Utilities Field Service Representative
Palo Alto, CA
Full-time
Onsite
Entry Level
$112K/yr - $138K/yr
1+ years expThe City of Palo Alto is seeking a reliable, motivated, and customer-focused professional to join their Utilities team as a Field Service Representative. This role involves responding to customer requests for emergency and non-emergency services related to water, gas, and electric utilities, while maintaining essential utility services in a dynamic and supportive environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Utilizes gas detection equipment and leak investigation techniques to investigate and isolate natural gas leaks within residential or commercial buildings. Takes corrective action to mitigate hazards resulting from gas leaks, or improper gas appliance operation
Utilizes gas detection equipment and leak investigation techniques to investigate and if necessary isolate leaks from the CPAU gas distribution system
Repair leaks at gas meters
Responds with PAFD for emergency utility support, as needed under the direction of the PAFD Incident Commander
Turns on and off electric, water, and gas service in accordance with issued work orders, and makes adjustments as necessary to insure safe and efficient operation of customer owned gas appliances
Investigates complaints and provides emergency service regarding operational problems with utility service and/or equipment and refers problems to the appropriate City division
Analyzes customer appliance problems and makes necessary adjustments within the area of established responsibility and/or recommends outside service assistance
Lights pilots for customer owned gas appliances and confirms the safe operation of the appliance
Performs field investigation of high bill complaints and provides routine field services for the Utilities Customer Service Center
Responsible for the completion and input of daily field service orders, data entry, i.e. gas leak investigation reports and creation of referrals to other departments
Ability to build diaphragm style gas meter sets up to 1000cfh
Qualification
Required
High school graduation, GED or equivalent
One (1) year experience in customer service work, or two (2) years as a meter installer, with a gas utility, or one year experience servicing gas and electric appliances and heating equipment
Ability to work in all types of weather
Ability to drive safely in all weather and road conditions
Ability to work extended hours, nights, weekends, and holidays
Reside within 60 minutes of the City of Palo Alto
Emergency Response experience
Face to face customer service experience
Persons hired for this position will be required to attend and successfully complete, within twelve months of employment, a gas service training course administered by PG&E. All expenses associated with this training course will be paid by the City of Palo Alto
FSR's must pass and maintain qualifying status of D.O.T mandated O.Q certifications, related to essential job functions
Preferred
PG&E GSR Certified (preferred)
One (1) year experience in utility field service-related work
Benefits
Fantastic benefits package!
Comprehensive compensation plan.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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