Messer Cutting Systems ยท 2 months ago
Service Support Technician - Cutting Systems
Menomonee Falls, WI, US
Full-time
Onsite
New Grad, Entry LevelMesser Cutting Systems is a company that specializes in cutting systems, and they are seeking a Service Support Technician to provide equipment troubleshooting and assistance to customers and Field Service Engineers. The role involves maintaining accurate data in a service system, evaluating customer situations, and contributing to technical documentation while occasionally traveling for training.
Machinery
Responsibilities
Provide equipment troubleshooting and assistance to customers and Field Service Engineers via telephone and/or visual/virtual service
Provide part identification assistance for customers, distributors, Field Service Engineers, as well as other employees and departments
Maintain accurate and timely data in a service system
Evaluate situation at customer to determine what resources are needed on site to resolve the situation
Contribute to technical bulletins and knowledge base documents
Interact with Customers and other Messer Associates
Occasional travel for manufacturing training
Qualification
Required
High School Diploma or equivalent
Background in machinery or industrial equipment industry
Ability to read bills of material (BOM), schematics, and assembly drawings
Must demonstrate competency in both mechanical and electrical assemblies
Knowledge and experience using Windows operating system and environment
Excellent communication skills, both written and oral
Must demonstrate exceptional telephone etiquette
Must demonstrate excellent customer service skills and behavior
Must be able to multi-task
Must demonstrate the ability to maintain and calm and collected composure
Must adhere to appropriate office etiquette and protocol
Preferred
Two-year technical training in electronics, mechanical or machine tool assembly
Steel-toe shoes
Eye protection
Company
Messer Cutting Systems
At five production sites worldwide, over 900 employees manufacture thermal cutting machines that meet the highest standards in the metal plate processing industry.
Founded in 1898
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase