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Concentra · 2 months ago

Assistant Center Operation Director & Radiologic Technologist

Bethlehem, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Concentra is dedicated to improving the health of America's workforce, and they are seeking an Assistant Center Operation Director & Radiologic Technologist to support the center's operations and deliver exceptional patient care. The role involves assisting in managing daily operations, leading support staff, and performing radiologic examinations in a medical facility setting.

Health CareHospitalMedicalPrimary and Urgent CareTherapeuticsWellness

Responsibilities

Assists in planning and preparing work schedules and assigns colleagues to specific duties

Assists in ensuring the financial performance of the center

Assists in developing and maintaining new policies, procedures and training programs for the assigned center

Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources

Assists Center Operation Director with the hiring, training, disciplining and terminating of back-office personnel

Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency

Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel

Assists in preparing annual budgets

Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals

Provides technical support and/or resources to client and Center personnel

Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel

Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered

Assists in monitoring marketplace trends and gathers competitive information

Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained

Facilitates productivity and customer service

Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying

Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers

Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center

Maintain excellent client and patient relations by ensuring needs and expectations are consistently met

Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues

Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis

Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare

Guide the center team in continuous improvement projects as necessary based on review of center performance metrics

Financial management and oversight (in the absence of the Center Operation Director)

Prepare patients for X-Ray exam, position patients based upon the type of procedure to be performed

Administer imaging exams as ordered by the treating clinician which may include X-Rays, sonograms, CT scans, etc

Adjust switches regulating length and intensity of exposure

Maintain quality assurance by performing appropriate validity tests and keeping quality assurance records, as required by Concentra X-Ray Compliance Manual

Maintain radiological film files and storage, pulls X-Rays as requested for referrals and/or copying

Keep logs for X-Rays sent out for referrals

Administer drugs or chemical mixtures orally or as enemas to render organs opaque

Assist in treating diseased or affected areas of body under supervision of Physician, by exposing area to specified concentrations of X-Rays for prescribed periods of time

Prepare reports and maintains records of services rendered and X-Rays sent out for referrals

Assist providers during examination and treatment

Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures

Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center

Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected

Manage patient flow and volume ensuring patients are informed of expected wait times

Responsible for clerical tasks in both the front and back office associated with patient care such as greeting patients, obtaining authorization, check in/out, communicating wait times and proper record keeping and documentation

Qualification

Radiologic TechnologyX-Ray AdministrationOperations ManagementCustomer ServiceHealthcare ExperienceCPR CertificationTeam CoordinationComputer ProficiencyLeadership SkillsAttention to DetailCommunication SkillsProblem SolvingFlexibilityConfidentiality Handling

Required

Working knowledge of occupational medicine requirements (state specific)

Graduate of an accredited school of radiologic technology

Registered with The American Registry of Radiologic Technologists (ARRT) and has active and valid certification

Applicable certification by the state in which employed

CPR/First Aid Certification

Customarily has at least one year of work leadership or operations management experience

Customarily has at least six months of demonstrated experience in X-Ray and familiarity with routine medical procedures

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Strong service mentality and a focus on achieving all aspects of defined service standards

Excellent telephone and personal etiquette

Warm, positive, energetic, and professional demeanor

Excellent oral and written communication skills

Tactful and diplomatic communication style

Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management

Performance assessment skills

Continued focus on self-development

Proficient in computer applications such as Word and Excel

Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision

Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively

Ability to resolve colleague, client and patient issues in an effective and timely manner