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Direct Communications · 2 months ago

Install/Repair Tech

Unity, Maine, United States

Full-time

Hybrid

Mid Level

$20/hr - $23/hr

3+ years exp

Direct Communications is dedicated to delivering exceptional internet services to rural communities. The Install/Repair Tech position involves troubleshooting and resolving service and hardware issues for customers, while also providing support for field technicians and participating in after-hours on-call rotations.

InternetTelecommunicationsTV

Responsibilities

Troubleshoot and professionally resolve higher level service and hardware issues directly with customers regarding landlines, DSL, fiber and cable internet

Proactively monitors systems and contacts customers to offer assistance with possible service issues

Maintains overall technological savvy with strong understanding of outdated, present, cutting-edge and perspective technologies and their applicability to the business

Provides secondary support for field technicians with installations and confirmations and other Plant Operation projects by phone and in the field

Works closely with Customer Service Representatives and Plant Operations personnel

Participates in 'on call' rotation after hours

Performs other administrative duties and projects as required by Management

Qualification

Troubleshooting telecommunicationsDSLLandline servicesTechnical learningComputer-related certificationsDecision qualityAction-orientedTime managementCommunication skills

Required

High School diploma or equivalent

3+ years experience and/or training related to troubleshooting telecommunications and internet technology, systems and hardware

Must have and maintain valid Driver's License with good driving record

Ability to pass drug screening at any time during employment

Action-oriented: Accepts challenges with enthusiasm without fear and seizes opportunities, quickly identifies necessary actions to be taken and proceeds without hesitation or specific direction

Communications: Professional, courteous, patient, diplomatic, composed in stressful situations, diffuses high-tension situations, easily builds rapport

Decision Quality: Good decision quality based upon analysis, wisdom, experience and judgment with solutions and suggestions turning out to be accurate over time

Technical Learning: Picks up technical skills and knowledge quickly, desires to learn new technologies and technical skills

Time Management: Uses time effectively and efficiently, concentrates efforts on the more important priorities, balances a broad range of activities