Milestone Technologies, Inc. · 2 months ago
Physical Security Systems Administrator
San Francisco, CA
Full-time
Onsite
Senior Level
5+ years expMilestone Technologies is a global IT managed services firm that partners with organizations to drive business outcomes. The Physical Security Systems Administrator will provide break-fix support for enterprise security infrastructure, troubleshooting issues reported by the Global Security Operations Center and ensuring rapid resolution of critical security system issues.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Monitor and respond to break-fix tickets in Jira submitted by GSOC team during business hours
Perform troubleshooting and diagnostics on physical security systems including: Access Control Systems, Video Management Systems (VMS), Visitor Management Systems, Network-connected security devices
Analyze device and network connectivity issues using system logs and diagnostic tools
Determine root cause of system failures and implement software-based solutions when possible
Coordinate with field integrators when hardware replacement or on-site intervention is required
Provide clear dispatch instructions and technical guidance to integrators
Ensure proper resolution validation before integrator departure from site
Maintain detailed documentation of troubleshooting steps and resolutions in Jira
Escalate complex issues to appropriate vendor support channels when necessary
Participate in post-incident reviews to identify preventive measures
Qualification
Required
Minimum 5 years of hands-on experience with enterprise physical security systems
Strong experience with IP networking, VLANs, and network troubleshooting
Proficiency with Jira or similar ticketing systems
Experience coordinating with field technicians and integrators
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple concurrent issues
Must be able to work on-site in San Francisco during standard business hours
Reliable transportation to San Francisco location
Preferred
Industry certifications (e.g., Genetec, Axis, networking certifications)
Experience with enterprise-scale deployments
Knowledge of cybersecurity best practices for physical security systems
Previous GSOC or NOC experience
Experience with vendor escalation processes
Bay Area experience preferred
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase