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Filevine · 2 months ago

Account Solution Manager

Salt Lake City, UT

Full-time

Onsite

Mid Level

Filevine is forging the future of legal work with cloud-based workflow tools, and they are seeking an Account Solution Manager to own the post-sale experience for approximately 300 customers. The ASM will act as a problem solver, ensuring optimal product usage and facilitating communication between customers and internal departments to drive revenue retention.

Artificial Intelligence (AI)Document ManagementLegal TechProject ManagementSaaSSoftware

Responsibilities

Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine

Become an expert in the Filevine suite of products and be able to solve technical issues for your customers

Network internally to optimize alternative departments strengths to solve large scale issues for your customers

Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products

Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers

Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention

Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contractIdentifying fiscally responsible resolutions for customer’s needs

Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection

Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers