Gallagher · 3 weeks ago
Client Service Integration Manager - Northeast
Boston, MA
Full-time
Hybrid
Senior Level
$80K/yr - $156K/yr
7+ years expGallagher Benefit Services is a trusted partner helping organizations navigate important people decisions. The Client Service Integration Manager will lead high-impact initiatives to ensure smooth integration during mergers and acquisitions, collaborating with cross-functional teams and senior leadership to optimize processes and mitigate risks.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Partner with the Integration Management Office (IMO) and Project Managers (PMs) to align priorities, manage critical dependencies, and deliver seamless execution of integration plans
Take ownership of organizing and managing meeting logistics to ensure integration efforts remain on track and productive
Read and understand responses to BPR upon entry into a merger partner office, conduct BPR discussions with merger partner leadership, share insights, escalate and support mitigation of risks
Conduct in-depth assessments to uncover operational gaps and implement effective solutions
Proactively identify, escalate, and mitigate risks to safeguard the success of integration initiatives
Support Operations team with the vendor comparison and reconciliation process to identify service gaps, dependencies, etc
Working with local leaders, ensure employees joining through the merger partner have a thorough onboarding experience, leveraging the tools and resources available for our client service teams
Collaborate with Learning Coaches to ensure the training provided meets the needs of the local team
Monitor team morale, foster a positive and inclusive culture, and address change management challenges with empathy and precision
Monitor the adoption of shared services and client service systems and tools and track cost savings to demonstrate the value of integration efforts
Provide hands-on support for branch integration efforts, working closely with Area Presidents, BOLs (Business Operations Leaders), CSDs (Client Service Directors) and merger partner leadership
Serve as a trusted advisor and key point of contact for regional and divisional leadership, including, but not limited to, RCSLs (Regional Client Service Leaders) and ROLs (Regional Operations Leaders)
Partner with the CS integration team to ensure alignment, synergy, and success across all integration efforts
Qualification
Required
Bachelor's degree and 7 or more years client service and/or claims management experience OR High School degree and 12 years experience
License required
Excellent verbal and written communication skills
Able and willing to travel approximately 25% of the time
Preferred
Professional designation may be preferred, such as CPCU, CIC or ARM
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase