BEUMER Group · 2 months ago
Director of Customer Support, Sales - Airports
United States
Full-time
Remote
Lead/Staff, Director/Executive
$160K/yr - $170K/yr
5+ years expBEUMER Group is an international manufacturing leader in intralogistics, focusing on innovative solutions for various logistic challenges. The Director of Customer Support, Sales will be responsible for developing and executing strategies to grow aftermarket and small-project sales with airport customers in North America, while collaborating with cross-functional teams to deliver tailored solutions.
Industrial AutomationInformation TechnologyManufacturingWarehouse Automation
Responsibilities
Develop and execute a strategic sales plan focused on existing airport customers and aftermarket opportunities
Build and maintain a robust pipeline of customer support sales activities, including spare parts, upgrades, retrofits, and modernization projects
Maintain awareness of planned airport capital projects and identify potential opportunities for BEUMER’s participation
Present regular updates on sales activities, pipeline status, and key customer developments to internal stakeholders
Host internal sales review and approval meetings throughout the sales lifecycle, from opportunity development through close
Prepare timely, accurate, and competitive proposals that balance customer requirements with BEUMER’s commercial objectives
Collaborate closely with BEUMER Group’s Airport Headquarters in Aarhus, Denmark, to align regional initiatives with global strategies
Partner with Marketing to provide market intelligence, competitive insights, and content supporting customer engagement
Interface with internal departments (Finance, Operations, Customer Support, and Executive Leadership) to ensure alignment and delivery excellence
Conduct comprehensive customer requirement analyses, develop tailored solutions, prepare proposals, and participate in presentations and negotiations
Support smooth handover of awarded projects to execution and service delivery teams
Adhere to BEUMER’s policies, procedures, and business ethics standards, ensuring consistent professional conduct
Qualification
Required
Minimum 5 years of sales or sales management experience in turnkey automated systems or equivalent technical industries
Proven success in aftermarket or customer support sales, ideally within airport or logistics automation environments
Deep understanding of baggage handling systems, including TSA, controls, and conveying technologies
Strong technical, analytical, and problem-solving abilities with a customer-first mindset
Exceptional presentation, communication, and relationship-building skills
Proven ability to identify opportunities, develop solutions, and drive deals to closure
Demonstrated leadership and collaboration skills across functional teams
Preferred
Direct experience in system sales or application engineering for automated sorting systems
Background in airport baggage handling systems design, integration, or construction
Benefits
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
Company
BEUMER Group
BEUMER Group is an international manufacturing leader in intralogistics.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Markus Schmidt
Chief Executive Officer & President, BEUMER Corporation
Sean Kennedy
Vice President and General Manager Customer Support
Recent News
2025-12-22
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