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Hippocratic AI · 1 day ago

Director of Customer Success

Palo Alto, CA

Full-time

Onsite

Director/Executive

8+ years exp

Hippocratic AI is the leading generative AI company in healthcare, seeking a Director of Customer Success to lead strategic health system partnerships. The role involves overseeing a team of Customer Success Executives, managing enterprise client relationships, and ensuring successful implementation and adoption of AI solutions in healthcare settings.

Artificial Intelligence (AI)Foundational AIGenerative AIHealth CareInformation Technology

Growth Opportunities

Responsibilities

Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement

Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders

Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows

Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy

In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact

Guide change management strategies and influence adoption across complex health system environments

Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model

Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation

Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

Qualification

Healthcare experienceCustomer-facing leadershipClinical workflows knowledgeChange management strategiesCross-functional initiativesTeam developmentExecutive presenceImplementation excellenceAI experienceDigital health knowledgeConsulting backgroundCommunication skillsMentoring