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Federal Signal Corporation · 2 months ago

Customer Service Rep. (Trailer Parts - Houston, TX 77041)

Houston, TX

Full-time

Onsite

Mid Level

3+ years exp

Federal Signal Corporation is a company that has grown rapidly in the trailer manufacturing industry. They are seeking a Customer Service Representative to respond to customer inquiries, manage orders, and serve as a point of contact for parts sales.

Consumer ResearchElectronicsManufacturingSecuritySoftware

Growth Opportunities

Responsibilities

Willingness to learn and participate in intense training to obtain knowledge of company products and processes

Excellent communication & listening skills in order to interact with customer in person and over the phone in a friendly and informative manner

Ability to learn use of ERP system to create and process orders

Intermediate knowledge of Microsoft Office (Outlook, Word and Excel)

Cross train in and serve as CSR back-up for leasing and warranty as needed

Other duties as assigned

Qualification

Customer service experienceERP system knowledgeMicrosoft OfficeBilingual (English/Spanish)Time Management Skills

Required

Willingness to learn and participate in intense training to obtain knowledge of company products and processes

Excellent communication & listening skills in order to interact with customer in person and over the phone in a friendly and informative manner

Ability to learn use of ERP system to create and process orders

Intermediate knowledge of Microsoft Office (Outlook, Word and Excel)

Cross train in and serve as CSR back-up for leasing and warranty as needed

At least 3 years of continuous customer service experience in retail sales

At least 2 years of experience with CRM or ERP systems, Syteline preferred

Customer focused mentality

Time Management Skills

Associated Degree required

Valid TX DL

Regularly kneeling, stooping, bending and turning at waist

Regularly seated for prolonged period of time

Regular use of computer

Occasionally climbing ladder/staircase above 2 ft

Occasionally lifting and carrying 50 lbs. unassisted

Occasionally pulling and pushing 50 lbs. unassisted

Repeated reaching over head with, at least, 5 lbs. weight

Preferred

Bilingual (English/Spanish) preferred but not required

Bachelors preferred

Company

Federal Signal Corporation

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live.

Founded in 1901

Oak Brook, Illinois, USA

1001-5000 employees