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Ensemble Health Partners · 1 day ago

Manager, Network and Telecom

United States

Full-time

Remote

Senior Level

$112K/yr - $168K/yr

7+ years exp

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Manager, Network and Telecom to oversee and optimize their enterprise network infrastructure and telephony platforms, ensuring secure and compliant connectivity across clinical, financial, and patient engagement systems.

Health CareHospitality

Responsibilities

Lead the design, implementation, and support of secure network infrastructure across healthcare RCM platforms, including EHR integrations, billing systems, and patient portals

Manage and optimize Palo Alto Networks solutions including firewalls, Panorama, GlobalProtect, and threat prevention services

Ensure HIPAA-compliant network architecture and enforce security policies aligned with healthcare regulations

Collaborate with cybersecurity, compliance, and RCM application teams to ensure secure data transmission and system interoperability

Monitor network performance and proactively address latency, downtime, and security vulnerabilities affecting RCM workflows

Lead network incident response and root cause analysis for outages impacting revenue cycle operations

Provide technical leadership and mentorship to network engineers and support staff

Maintain documentation and change management processes in alignment with healthcare IT standards

Evaluate and implement network technologies that enhance scalability, security, and automation in RCM environments

Assist with implementation, and maintenance of Cisco Unified Communications (UC) systems (Call Manager, Unity Connection) and Five9 Contact Center solutions to ensure seamless communication

Partner with Five9 COE resources to ensure telephony platforms consistently align with business requirements

Oversee configuration, upgrades, and patches for telephony platforms, ensuring optimal performance, security, and compliance across all telephony systems

Monitor system health and troubleshoot complex telephony issues, minimizing downtime and disruptions for critical business functions

Qualification

Palo Alto NetworksCisco technologiesHealthcare complianceCloud networkingTelephony systemsNetwork performance monitoringStakeholder managementCommunication skillsLeadership