Overhead Door Corporation · 2 months ago
Technical Service Representative
Mount Hope, OH
Full-time
Onsite
New Grad, Entry LevelOverhead Door Corporation is seeking a Technical Service Representative to provide technical support to customers, field technicians, and employees regarding garage door access systems. The role involves diagnosing and troubleshooting issues, providing resolutions, and assisting with escalations and installations.
Building MaterialManufacturingProduct Design
Responsibilities
Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution
Provide support to customer/users where the product is highly technical and sophisticated in nature
Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems
Assists in the successful resolution of service escalations
Reports design, reliability and maintenance, and production problems to Quality, design engineering, production, and systems (IT) support
May be involved in customer installations and/or training
Logging and keeping records of customer/employee queries
Analyzing call logs so you can identify like/similar field issues for common solutions
Updating self-help documents so customers/employees (CCR’s) can resolve problems themselves
Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues
Qualification
Required
A strong technical background with the ability to explain complex information in simple, clear terms to Customers and other employees
An ability to assess each customer specific field issue by accessing records including but not limited to (Original sales records, production work orders, systems generated Bills of materials, engineering drawings, product literature, warranty documents, vendor documents, etc.)
Interpret and edit routine to complex distributor orders
Ability to make judgment calls when required to resolve field issues or make recommendations
Ability to read and understand cut bills and simple to complex shop and engineering and Architectural drawings
Excellent working knowledge of computer systems in including CAD/Solid Works and excel as well as the ability to create PDF Files for external dissemination
Ability to manage argumentative callers and convert conversation into a positive experience
Good analytical and problematic solving skills
Understanding of garage door design, configuration, and installation requirements a plus
Good interpersonal and customer care skills
Good accurate records keeping
Ability to travel as needed to troubleshoot field issues (estimated 15% travel)
Preferred
BS in a technical application such as Mechanical Engineering
Associates Degree or Technical training institution
High School Diploma
Company
Overhead Door Corporation
Overhead Door Corporation is a manufacturer of doors and openers for residential, commercial, and industrial sectors.
Founded in 1921
1001-5000 employees
H1B Sponsorship
Overhead Door Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (18)
2022 (30)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Kelly Terry
President and CEO
Recent News
Google Patent
2025-05-06
Google Patent
2025-05-06
Google Patent
2025-05-06
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