Owensboro Racing & Gaming · 7 hours ago
Shift Manager, Games-Ex
Owensboro, KY
Full-time
Onsite
Senior Level
5+ years expChurchill Downs Incorporated, headquartered in Louisville, Kentucky, is seeking a Shift Manager for their Gaming Operations at Owensboro Racing and Gaming. The role involves leading a team to ensure a seamless guest experience while managing gaming operations effectively.
Gambling & Casinos
Responsibilities
Lead and inspire your Gaming Operations team through coaching, training, and performance management
Monitor gaming device performance and oversee installations, conversions, moves, and upgrades to keep the gaming floor buzzing
Partner with corporate Gaming Operations to ensure devices and systems are running perfectly
Maintain confidentiality of all gaming data, revenue, and company-sensitive information
Prepare and manage departmental budgets, forecast expenses, and track variances to keep operations profitable
Ensure compliance with Owensboro Racing and Gaming policies, internal controls, KHRC regulations, and other governing rules
Build strong relationships with guests and team members by fostering a collaborative, service-first culture
Jump in wherever needed — your hands-on leadership keeps the floor moving smoothly!
Qualification
Required
Dynamic leadership and people skills — your team thrives when you lead!
Excellent verbal and written communication
Strong analytical and problem-solving abilities
Ability to multitask in a fast-paced, energetic environment
Flexible schedule — evenings, weekends, and holidays are part of the fun!
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Knowledge of gaming networks, systems, and device operations
Must obtain and maintain a valid Kentucky Gaming/Racing License and Race and Sportsbook Employee License
You must be 21 years of age or older to apply
This is a 3rd shift position
Bachelor's degree in Business, Management, or related field or 5+ years of relevant management experience
Deep understanding of the mechanical and play functions of gaming devices
Experience in gaming device operations, maintenance, and reporting systems
General knowledge of gaming regulations, including Cage and Players Club operations
Must be able to stand, sit, walk, talk, and use hands repetitively for long periods (51–100% of the time)
Occasionally lift, push, pull, or carry up to 50 lbs. (1–24% of the time)
Occasionally climb, bend, stoop, kneel, or reach overhead
Up to 25% travel may be required
Work areas may include smoking sections
Noise levels range from moderate to loud
Preferred
Familiarity with the OASIS 360 Gaming Device Tracking System
Previous leadership experience in gaming, hospitality, or entertainment
Company
Owensboro Racing & Gaming
Located in the scenic city of Henderson, Kentucky, Owensboro Racing & Gaming is well-known for offering our guests the opportunity to break away from the ordinary.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase