LifeMoves · 14 hours ago
Program Director
San Jose, CA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expLifeMoves is the largest provider of housing and services for individuals experiencing homelessness in Silicon Valley. The New Haven Inn Program Director is responsible for overseeing and supporting staff in providing interim supportive housing, ensuring program safety, compliance, and a positive team culture while promoting client self-sufficiency and stability.
FamilyNon ProfitResidential
Responsibilities
Ensure program services are safe, trauma-informed, welcoming, and effective while maintaining clean and well-managed 24/7 sites
Conduct regular safety checks and ensure that all facilities meet organizational and regulatory safety standards
Support staff in implementing de-escalation techniques, crisis prevention, and emergency response procedures to promote a secure environment for clients and team members
Partner with leadership to identify safety concerns, address risks proactively, and implement corrective actions promptly
Oversee daily operations, budgeting, data tracking, and program administration in partnership with leadership
Provide supervision, coaching, and mentoring to staff using trauma-informed and strengths-based practices to build a positive and supportive team culture
Lead team and client meetings, ensure consistent communication, and manage hiring, scheduling, training, and performance evaluations
Ensure all staff complete required trainings, including CPR, Mental Health First Aid, Nonviolent Crisis Intervention, and other mandated learning modules
Develop and support ongoing training plans to strengthen staff skills in trauma-informed care, harm reduction, crisis response, and professional boundaries
Provide direct client support to promote housing stability and self-sufficiency, maintaining a small caseload as needed
Oversee staff documentation to ensure accuracy, compliance, and accountability
Build and maintain strong relationships with community partners, businesses, and government agencies while representing LifeMoves professionally
Ensure program compliance with HUD, Fair Housing, and other regulatory standards, and support audits, data collection, and reporting requirements
Collaborate with staff and leadership to identify opportunities for continuous improvement and program innovation
Promote an inclusive environment that affirms and supports LGBTQ+ clients and staff, ensuring equitable access to services and fostering belonging
Participate in agency meetings, initiatives, trainings, and events while completing all required and ongoing learning requirements
Attend continuing education opportunities to strengthen professional skills and uphold agency standards
Be available for occasional evening and weekend work and perform additional duties as needed to support organizational goals
Qualification
Required
Bachelor's degree in a related field required, or an Associate's degree with 3–5 years of progressively responsible experience in human or social services, housing, or community outreach
Demonstrates care, respect, and empathy when working with people from all backgrounds, practicing DEIB principles and radical hospitality
Maintains composure and professionalism under pressure, using de-escalation and trauma-informed techniques to ensure safety
Open to feedback with a strong growth mindset; continuously learning about trauma-informed care, crisis intervention, and harm-reduction practices
Works effectively both independently and as part of a collaborative team, with clear communication and accountability
Produces clear, unbiased, and professional documentation and communication
Demonstrates strong organization, attention to detail, and the ability to prioritize tasks for smooth program operations
Proficient in technology tools such as Microsoft Office, databases, and case management systems for tracking and reporting outcomes
Advocates for clients to access benefits, navigate systems, and ensure equitable treatment across agencies
Builds and maintains effective partnerships with community organizations, housing providers, and service agencies to enhance client support
Responds effectively to crises, using trauma-informed approaches and strong judgment to support both clients and staff
Provides leadership and supervision with professionalism and healthy boundaries, promoting self-awareness, self-care, and sustainability
Demonstrates knowledge of budgeting, contract deliverables, and performance metrics to support compliance and operational success
Models LifeMoves' mission and values through inclusive leadership, forward thinking, and a commitment to continuous improvement
Benefits
Mileage reimbursement is provided in accordance with agency policy.
Company
LifeMoves
Lifemoves is a non-profit organization that helps homeless families and individuals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aubrey Merriman (He/Him/His)
Chief Executive Officer
Marie Amoruso Jackson
CMO - Chief Marketing Officer
Recent News
2025-04-04
Morningstar
2023-09-28
Company data provided by crunchbase