Blue Sky Hospitality Solutions · 2 months ago
Front Office Manager-Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
3+ years expBlue Sky Hospitality Solutions is seeking a Front Office Manager for the Warwick Rittenhouse Square, A Marriott Bonvoy Hotel in Philadelphia, PA. This role involves overseeing daily operations of the front desk and guest services to ensure a seamless guest experience while partnering with hotel leadership to drive satisfaction and financial performance.
HospitalityHotelService Industry
Responsibilities
Oversee front desk, bell/valet, and guest services operations to ensure smooth check-in/check-out and service delivery
Resolve guest concerns and complaints promptly and professionally, ensuring service recovery that aligns with Marriott Bonvoy standards
Monitor guest satisfaction scores and implement initiatives to improve the guest experience
Ensure all associates deliver a consistent, warm, and professional guest interaction in line with brand values
Recruit, train, schedule, and supervise front office associates
Provide ongoing coaching and performance feedback to build a motivated, service-oriented team
Foster a culture of teamwork, accountability, and empowerment
Conduct daily stand-up meetings to communicate priorities, arrivals, VIPs, and group needs
Manage departmental budgets, payroll, and labor productivity in line with hotel financial goals
Monitor room revenue, upselling initiatives, and front office sales opportunities
Ensure accurate cash handling, credit procedures, and compliance with all financial controls
Review daily reports, occupancy forecasts, and collaborate with Revenue Management and Sales to maximize performance
Maintain compliance with Marriott brand standards, company policies, and local/state regulations
Ensure adherence to safety, security, and emergency procedures
Maintain clean, organized, and welcoming front-of-house areas
Qualification
Required
Bachelor's degree in Hospitality Management or related field preferred
3–5 years of progressive front office or guest services leadership experience, preferably within Marriott or other full-service/luxury hotel brands
Proven ability to lead teams in a fast-paced, guest-centric environment
Strong problem-solving, communication, and interpersonal skills
Ability to work a flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 lbs
Preferred
Knowledge of Marriott systems (FOSSE, MARSHA, Opera, Lightspeed, etc.) preferred
Company
Blue Sky Hospitality Solutions
Opportunities, Experiences, Results.
Founded in 2017Uniondale, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Indian Express
2025-07-19
Company data provided by crunchbase