Advanced Business Solutions · 2 months ago
System Administrator- Tier III
Louisville, KY
Full-time
Onsite
Senior Level
5+ years expAdvanced Business Solutions is a Customer Service company that emphasizes technology and teamwork. They are seeking a proactive and self-motivated System Administrator – Tier III to troubleshoot advanced technical issues, provide leadership to junior technicians, and improve customer outcomes through effective solutions.
ConsultingInformation Technology
Responsibilities
Troubleshoot advanced technical issues involving desktops, servers, networking equipment, and storage appliances
Work directly with vendors to support hundreds of applications across diverse customer environments
Act as the escalation point for advanced technical problems and take ownership of high-profile or complex issues
Provide leadership and serve as a Senior Technical Resource for Tier I and Tier II technicians
Lead root-cause analysis (RCA) investigations and implement permanent resolutions
Participate in the planning and execution of infrastructure upgrades, cloud migrations, and new client onboardings
Develop and maintain technical documentation, standard operating procedures (SOPs), and internal knowledge base articles
Collaborate closely with the Service Manager and other engineers to continuously improve processes and customer outcomes
Qualification
Required
5–7 years of relevant IT experience
1–3 years of experience in a senior technical or Tier III role
Strong working knowledge of Microsoft Desktop and Server operating systems, including Windows 10/11 and Server 2016/2019/2022/2025
Expertise with Active Directory, Microsoft Entra ID (Azure AD), Exchange, Microsoft 365, and Intune
Strong understanding of networking principles, including switches, routers, firewalls, and wireless technologies
Proficiency in server virtualization (on-premise and cloud-hosted, e.g., Hyper-V, VMware, Azure)
Excellent written, verbal, and interpersonal communication skills
Strong PowerShell scripting and automation abilities preferred
Preferred
Bachelor's degree in an IT-related field
Industry certifications (Microsoft, VMware, Cisco, Meraki, CompTIA, etc.)
Experience with storage technologies (NAS, SAN, cloud storage such as Azure Files or AWS)
Previous experience supporting multiple client environments in an MSP setting
Benefits
Health, dental, and vision insurance.
401(k) with company match.
Paid time off and holidays.
Professional development opportunities and certification reimbursement.
Continuous learning and growth in a collaborative, team-driven culture.
Company
Advanced Business Solutions
Advanced Business Solutions provides IT services to both the public &and private sectors in the Midwest.
51-200 employees
H1B Sponsorship
Advanced Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Mark Lewis
CEO
Recent News
Business Journals
2022-09-16
Company data provided by crunchbase