Miller Resource Group · 2 months ago
Customer Quality Engineer
Naperville, IL, United States
Full-time
Hybrid
New Grad, Entry Level
$55K/yr - $70K/yrMiller Resource Group is a customer-centric organization focused on building and maintaining trust with clients. The Customer Quality Engineer role involves extensive travel and hands-on engagement to ensure customer satisfaction and system uptime.
Food and BeverageIndustrialManufacturingSales
Responsibilities
Act as the frontline representative for customers, resolving issues, maintaining relationships, and preventing downtime
Travel extensively to onsite locations; initially train in Rogers, AR (~1–1.5 weeks/month) before transitioning to more autonomous regional support
Operate independently with high accountability, self-motivation, and minimal supervision
Collaborate with our internal technical support team for escalations or complex troubleshooting
Support the onboarding and training process for field service operations
Prioritize retaining existing clients through dependable support rather than opening new accounts
Qualification
Required
Strong interpersonal skills, integrity, and a customer-first mindset
Mechanical and electrical aptitude; comfortable using hand tools
Experience or familiarity with PLCs, VFDs, ladder logic, or automation/maintenance work such as HVAC, millwright, or field service roles work well
Associate degree or equivalent hands-on experience sufficient; formal degree not mandatory
Proven ability to maintain customer relationships and manage field challenges independently
Must have or be willing to obtain a passport for international travel
Company
Miller Resource Group
Miller Resource Group specializes in food manufacturing and industrial technology solutions.
Founded in 1970
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase