Supermicro · 3 days ago
Technical Account Manager (27576)
New York, NY
Full-time
Hybrid
Senior Level
$80K/yr - $120K/yr
5+ years expSupermicro is a leading provider of advanced server, storage, and networking solutions. The Technical Account Manager is responsible for post sales management of assigned accounts, serving as the main escalation point and collaborating with various teams to support global service customers.
Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureEmbedded SystemsManufacturingSoftware
Responsibilities
Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc
Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
Gather and compile technical support documentations for training help desk and field engineers
Manage various escalations from the customers and direct them appropriately
Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
Plan and coordinate onsite integration activities
Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs
Travel is required (up to 25%)
Qualification
Required
Bachelor's degree in engineering or other technical field
5+ years of experience in engineering/IT industry
Strong background working with x86 based line of products
Must be punctual and detail-oriented. Fluent in English
Excellent communication (both oral and written) and interpersonal skills
Excellent troubleshooting and problem solving skills
Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
Preferred
Familiarity with Linux and Virtualization is a plus
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Company
Supermicro
Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.
5001-10000 employees
H1B Sponsorship
Supermicro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (33)
2023 (27)
2022 (29)
2021 (30)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$4.5B2025-06-24Post Ipo Debt· $2.3B
2025-02-11Post Ipo Debt· $700M
2024-02-23Post Ipo Debt· $1.5B
Leadership Team
M
Matt Thauberger
Senior Vice President Strategy Business Development
Somik Behera
General Manager, Cloud, Cluster Mgmt, Datacenter & AI Software Products
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