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Equify Financial, LLC · 3 days ago

Sr Collection Specialist

DFW Metroplex

Full-time

Onsite

Senior Level

5+ years exp

Equify Financial, LLC. is a privately-owned specialty finance company based in Fort Worth, Texas, dedicated to building strong relationships with clients. The Collections Specialist will lead collections efforts, respond to customer inquiries, and ensure high levels of service while managing title transitions and asset management.

FinanceFinancial ServicesLeasing

Responsibilities

Take the reins on collections activity, using your negotiation skills to encourage timely payments, all while preserving our valued customer relationships

Be the friendly voice that addresses customer inquiries, providing supportive solutions and advice, emphasizing our commitment to their success

Collaborate with our dedicated team to improve processes, showcasing our solution-oriented philosophy

Keep precise records of your interactions with customers and collections efforts, a testament to our commitment to detail

Regularly report on collections status and customer service metrics, supporting our culture of transparency and accountability

Stay up to date with relevant laws and regulations, reinforcing our promise to be a trustworthy financial partner

Qualification

Collections experienceCustomer service skillsNegotiation skillsMicrosoft Office SuiteRegulationsTactDiplomacyMultitasking abilityCommunicationOrganizational skills

Required

Bachelor's degree in business administration, Finance, or related field. Experience, for us, is just as valuable

5 plus years of experience in collections experience, preferably within a financial institution or non-bank lender. Familiarity with heavy machinery, transportation equipment, and other industrial assets is a bonus

Superior customer service skills, embodying our empathetic approach

Strong communication and negotiation skills, crucial to our collections process

Proficiency with Microsoft Office Suite or related software, the tools of our trade

Capability to handle sensitive situations with tact and diplomacy

Organized and focused, with an ability to prioritize and multitask in a dynamic environment

A thorough understanding of the regulations that govern our operations