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BankUnited · 2 weeks ago

Customer Service Representative I (Hybrid - Miami Lakes, FL)

Hialeah, FL

Full-time

Hybrid

Entry Level

1+ years exp

BankUnited is a financial institution seeking a Customer Service Representative I to provide exceptional service to their clients. This role involves processing customer transactions, resolving inquiries, and maintaining high productivity and quality standards while adhering to company policies and regulations.

BankingFinanceFinancial Services

Diversity & Inclusion

Responsibilities

Provides service that makes a difference!

Maintains call productivity & quality scores well above minimum standards

Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise

Furnishes prompt, efficient and accurate service while servicing customer inquiries

Demonstrates excellent communication and active listening skills

Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's

Handles customer inquiries efficiently and effectively

Demonstrates abilities to Cross sell financial services and products

Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

Adheres to Bank policies and procedures and completes required training

Identifies and reports suspicious activity

Qualification

Retail banking knowledgeCustomer service skillsCall center experienceBilingualProblem solving skillsActive listening skillsWritten communication skillsOrganizational skills