BankUnited ยท 1 day ago
Customer Service Representative I (Hybrid - Miami Lakes, FL)
Hialeah, FL
Full-time
Hybrid
Entry Level
1+ years expBankUnited is a financial institution that is seeking a Customer Service Representative I. This position is responsible for processing customer transactions and resolving inquiries while providing excellent customer service. The ideal candidate will maintain productivity and quality while adhering to company policies and compliance regulations.
BankingFinanceFinancial Services
Responsibilities
Provides service that makes a difference!
Maintains call productivity & quality scores well above minimum standards
Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise
Furnishes prompt, efficient and accurate service while servicing customer inquiries
Demonstrates excellent communication and active listening skills
Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's
Handles customer inquiries efficiently and effectively
Demonstrates abilities to Cross sell financial services and products
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
Adheres to Bank policies and procedures and completes required training
Identifies and reports suspicious activity
Qualification
Required
HS Diploma or equivalent required
1-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred
Computer knowledge and good interpersonal skills are important qualities for individuals considering applying for this position
Strong communication and problem solving skills are a must, particularly strong verbal communication and active listening skills
Good typing, spelling, and written communication skills are necessary
Highly organized, proactive, and capable of working in a fast-paced environment
Preferred
Bilingual candidates preferred but not required
Candidates residing in locations within BankUnited's footprint may be given preference
Company
BankUnited
BankUnited, Inc. (BKU) is a bank holding company with three wholly owned subsidiaries:
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Rajinder Singh
Chief Executive Officer
Mario Facella
Senior Vice President
Recent News
2026-01-16
2025-12-13
2025-12-09
Company data provided by crunchbase