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Wesco · 2 months ago

Engineer - Technical Services

48303 Fremont Blvd , Fremont, CA, 94538, US

Full-time

Onsite

Mid Level

$96K/yr - $130K/yr

3+ years exp

Wesco is a leading company in technical services, and they are seeking an Engineer - Technical Services to provide escalated application support for their products. The role involves troubleshooting complex audio, video, control, and ethernet networking problems, as well as developing documentation and communicating with various divisions regarding product issues and customer needs.

CommercialElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Delivers an exceptional customer providing application support for products

Handles support cases, including troubleshooting of complex audio, video, control, and ethernet networking problems

Evaluates, identifies, and replicates product issues and follows escalation process to reach desirable outcome to ensure positive customer experience

Serves as technical resource to other functional groups and individuals to improve product quality and user experience

Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience

Communicates with engineering, applications engineering, marketing, product development, technical services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs

Qualification

CCNACCDACTSCTS-ICTS-DAudio Video IntegrationEthernet TechnologiesNetwork SecurityCustomer-Centric MindsetMicrosoft OfficeLeadership Skills

Required

Bachelor's degree in technical or engineering discipline, or equivalent required

IT industry networking certifications such as CCNA or CCDA; or CTS, CTS-I, or CTS-D required

3 years required audio video Integration industry with emphasis in corporate audio video

3 years required delivering advanced support in ethernet technologies and concepts

3 years required troubleshooting network security configurations and protocols and have experience with third-party control integration (AMX, Crestron, etc.)

Network security concepts (802.1x, RADIUS, Security Certificate Management)

Possess a customer-centric mindset

Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint

Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility

Must be able to travel globally

Valid US Passport