Head of Customer Experience JN -082025-164354 jobs in United States
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Goodwin Recruiting · 2 weeks ago

Head of Customer Experience JN -082025-164354

positionRichmond, VA
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$135K/yr - $165K/yr
date7+ years exp

Goodwin Recruiting is a fast-growing travel platform redefining protection on the go. They are looking for a Head of Customer Experience to lead and scale their CX operations, focusing on building an omni-channel strategy and championing the voice of the customer across the company.

ConsultingRecruitingStaffing Agency
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Growth Opportunities

Responsibilities

Lead and mentor global CX teams
Build and execute an omni-channel CX strategy
Drive operational excellence and use data/tech to scale
Champion the voice of the customer across the company

Qualification

CX operations leadershipB2C omni-channel experienceData-driven decision makingTech-forward approachStartup experience

Required

7+ years leading CX or call center operations (50–100+ reps)
Experience scaling B2C, omni-channel teams
Data-driven, tech-forward leader

Preferred

Startup/high-growth experience strongly preferred

Company

Goodwin Recruiting

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Goodwin Recruiting is one of the top executive and management recruitment agencies nationwide.
dateFounded in 1999
location
Concord, New Hampshire, USA
people-size201-500 employees
web-link
https://www.goodwinrecruiting.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Scott Gaba
Chief Operating Officer
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Eric Goodwin
Founder & President
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Recent News

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