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Convergence Networks · 2 months ago

Network Administrator 2

Milwaukie, OR

Full-time

Onsite

Senior Level

5+ years exp

Convergence Networks is seeking a Network Administrator to manage end user support, network maintenance, and cloud and on-premise infrastructure. The role involves troubleshooting, mentoring junior staff, and ensuring excellent customer service while handling high volumes of support tickets.

InternetTelecommunications

Responsibilities

Works primarily Monday–Friday, 8 AM–5 PM, averaging 40–45 hours weekly; may exceed 50 hours during major projects, emergencies, or high-priority tasks

Participates in a regular after-hours on-call rotation, providing evening and weekend support

Collaborates with vCIOs and Managed Services Team Leads to provide technical design input and security best practices for project planning and client infrastructure

Performs other relevant duties as assigned

Qualification

Microsoft 365 administrationAzure managementWindows Server administrationVPN configurationNetworking conceptsBackup solutionsTroubleshooting skillsTechnical documentationCustomer serviceMultitaskingCommand-line proficiencyScriptingMacOS experienceLinux experienceMSP operations knowledgeFirewall managementVirtualization technologyIndustry certificationsCollaborationSelf-motivation

Required

High school diploma or equivalent

5+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment

Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.)

Previous experience providing both onsite and remote/phone support in a fast paced, high-volume environment

Advanced proficiency with Windows and macOS desktop environments

Deep expertise in Microsoft 365 and Exchange Online administration

Strong hands-on experience with Azure, especially Entra ID and Intune for identity and device management

Proficient in Windows Server administration, including MMC tools like Group Policy and Active Directory

Skilled in VPN deployment, configuration, and troubleshooting across diverse environments

Working knowledge of backup and disaster recovery solutions and methodologies

Solid understanding of physical and logical networking concepts (e.g., TCP/IP, subnets, VLANs)

Demonstrated ability to manage and support complex IT infrastructures across varied business verticals

Familiar with MSP operations and value delivery in managed service models

Excellent technical documentation, verbal/written communication, and incident response skills

Proven ability to resolve high-impact issues under pressure and multitask effectively

Self-motivated, with strong ownership, accountability, and follow-through

Collaborative mindset with the capacity to work autonomously when needed

Preferred

Associate's degree or higher in Information Technology

Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role

Experience with ConnectWise, Ninja RMM, or other similar MSP tools and software

Experience with Virtualization technology, including Azure, Hyper-V, and/or VMWare

High level experience (subject matter expert preferred) in firewall management, with a focus on Meraki

Knowledge and experience working with Microsoft 365, Microsoft Azure and other Cloud service offerings

Relevant industry certifications – Network+, CCNA, AZ-900, AZ-104, AZ-500, MD-100+101, MS-100+101, MS-700 as examples

Comfort working in a command-line environment

Scripting experience – PowerShell, Bash, Python

macOS experience

Linux experience

Benefits

Shared group/health benefits plans, including a retirement plan.

Education and certification reimbursement is also available so we can help you move up the ranks.

Flexible schedule depending on personal circumstances

Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).