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Millennium Space Systems · 5 hours ago

IT Help Desk Technician - First Shift

El Segundo, CA

Full-time

Onsite

Entry, Mid Level

$29.82/hr - $43.87/hr

2+ years exp

Millennium Space Systems, A Boeing Company delivers affordable, high-performance space systems for exacting customers. The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, ensuring their satisfaction and ability to operate technology effectively.

AerospaceSpace Travel

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system

Responds to customer issues via phone, email, and computer chat to provide customer assistance

Documenting customer interactions

Run diagnostics to resolve customer reported issues

Experience supporting new employee (Onboarding)

Escalate issues as needed to the next Tier of IT support

Install, make changes, and repair computer hardware and software

Follow up with customers to ensure issues are resolved

Qualification

Help Desk experienceWindows 10/11 proficiencyDell Computers proficiencyActive Directory experienceOffice365 experienceCompTIA A+ certificationCompTIA Security+ certificationHighly organizedCommunication skillsDetail oriented

Required

Technical degree or 2+ years of experience working in a help desk role

Proficiency with Dell Computers utilizing Windows 10/11

Excellent oral communication skills

Detail oriented

Highly organized with strong ability to keep Help Desk tickets in order

Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Security Clearance Post-Start is required