Mercedes Benz of North Palm Beach · 4 months ago
Service Advisor
North Palm Beach, FL, 33403, US
Full-time
Onsite
New Grad, Entry LevelMercedes-Benz of North Palm Beach is a dealership committed to customer satisfaction and community involvement. The Service Advisor is responsible for service sales, customer relations, and ensuring a positive service experience for customers.
Retail
Responsibilities
Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon
Schedule appointments using dealership-approved forms
Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed
Obtain customer and vehicle data. Secure method of payment
Test drive the vehicle with the customer if there is any question as to the nature of the problem
Inspect all vehicles for bodywork, notify the customer that the work is needed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications, using maintenance menus
Ensure that all Repair Orders are accounted for
Qualification
Required
Excellent communication skills
Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct
Benefits
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Company
Mercedes Benz of North Palm Beach
Explore the wide-ranging inventory of new and pre-owned Mercedes-Benz models at our dealership in North Palm Beach, FL, and find the car you want today.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase