Hyundai of Gilroy · 3 months ago
Automotive Service Advisor (Experience required)
Gilroy, CA, 95020, US
Full-time
Onsite
New Grad, Entry Level
0+ years expHyundai of Gilroy is seeking an Automotive Service Advisor to join their team. The service advisor will be responsible for scheduling service work and selling additional services to customers, ensuring a high level of customer satisfaction throughout the process.
Retail
Responsibilities
Maintain Customer Satisfaction Index (CSI) rating as set by service manager
Maintain the prescribed standard for “hours per customer repair order written”
Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon
Communicate with customer to determine the nature of their mechanical problem(s)
Obtain accurate customer and vehicle data
Test-drive vehicle as necessary
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications
Lift the hood of every vehicle and look underneath for potential additional repair needs
If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible
Notify dispatcher of incoming work
Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval
Establish each customer’s method of payment. Obtain approval of credit, if necessary
Obtain customer’s signature on repair order; provide customer with a copy
Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner
Handle telephone inquiries regarding work in process and appointments
Compare final invoice with original repair order
Analyze quality control report to ensure that work is completed as requested to reduce comebacks
Deliver vehicle to customer and answer any questions
Maintain follow up program on additional items found in need of repair
Attend meetings as scheduled
Establish and maintain good working relationships with customers to encourage repeat and referral business
Ensure that work areas and customer waiting areas are kept clean
Qualification
Required
Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Benefits
Competitive Salary
Medical, Dental, Vision
401K
Company
Hyundai of Gilroy
Hyundai of Gilroy is a retail company based out of 6700 Automall Pkwy, Gilroy, California, United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase