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DOCUmation · 2 months ago

Associate Technician

San Antonio, TX

Full-time

Onsite

New Grad, Entry Level

DOCUmation is a company focused on service solutions, and they are seeking an Associate Technician to provide maintenance and repair for printers and copiers. The role involves ensuring customer satisfaction through timely responses and effective repairs, as well as managing resources and analyzing customer needs.

Cyber SecurityPrintingSoftware

Growth Opportunities

Responsibilities

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers

Analyze customer needs, recognize business opportunities, and influence sales volume growth

Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional

Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Qualification

Electrical backgroundMechanical backgroundTechnical knowledgeNetworking skillsProblem solvingAttention to detailOrganizational skillsCommunication skills